Location
41 Bruxner Highway, Ballina 2478
Work Type
Full time, 38 hours per week
Salary
$78,000
Qualifications & Experience
AQF Diploma and minimum one year of relevant work experience or at least three years of experience if no formal qualifications.
Responsibilities
* Sales and guest count analysis and weekly/monthly report summaries sharing KPIs and tracking with the executive manager, owner.
* Hiring and training new employees to service areas of the business that best meet sales volumes and customer demands, designing training plans and checking in on progress.
* Planning and executing crew schedules based on careful analysis of sales patterns and crew proficiencies in all areas of the business including kitchen, drive‐thru, cafe, front counter, etc.
* Setting and monitoring sales projections taking into consideration promotions, weather, competitive activity, etc., and adjusting rosters accordingly.
* Marketing/communications promotions activating McDonald's in‐store promotions and local area marketing initiatives, e.g., McHappy Day.
* Identifying varying customer requirements and developing innovative solutions to meet their needs.
* Ensuring a customer‐obsessed mindset through the management team and crew via effective training, rewards and appraisals.
* Verifying that daily, weekly, and monthly food‐safety minimums are met to ensure customer safety.
* Labour‐analysis and planning: daily, weekly, monthly tracking of average hourly rate, sales per crew hour, etc., to ensure the right crew for sales patterns while staying in budget.
* People‐compliance management such as breaks and all child‐labour responsibilities in line with state legislation.
* Ensuring staff work in a secure manner and in accordance with McDonald's policies and procedures.
* Checking and planning inventory to ensure the right product mix and volumes meet local customer demands.
* Reporting on inventory controls and costs.
* Maintaining facilities with a focus on customer areas to ensure the best possible customer experience.
* Quality assurance of products to maintain the gold standard of food and beverage production, involving crew training and equipment maintenance.
* Customer service review responses: reviewing the online customer‐service portal, responding to customers, and resolving issues.
* Representing the organization at official occasions, conventions, seminars.
* Embracing and promoting the McDonald's open‐door policy.
Only fully qualified and experienced applicants will be considered.
Required Skill Profession: Other Management Occupations
#J-18808-Ljbffr