At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Temporary Full time up to 30 September 2029
* Location: Lismore, Forster or Coffs Harbour location with flexible working arrangements available
* Salary: Clerk Grade 7/8 with salary ranging from $113,574 to $125,720 + super and annual leave loading
* Become part of a growing and supportive team, making decisions and coordinating services that directly impact school communities.
About Cleaning Services
The NSW Government’s reforms to public sector cleaning services entail the NSW Department of Education taking over management of the state’s Whole-of-Government cleaning contracts from January 1, 2026.
A team has been established to deliver an enhanced Whole-of-Government cleaning contract for alignment and delivery of all program streams. Including Governance, ITD, Recruitment and Risk Management.
About the role
This role supports the delivery of high quality, compliant cleaning services across a diverse mix of rural and metropolitan schools, each with unique needs and expectations. You’ll coordinate scheduled and urgent cleaning, maintain accurate contractor records, and assist with performance monitoring while also supporting the team with complex enquiries to ensure efficient, customer focused resolutions. Working across a large hybrid region, you’ll contribute to a wide variety of tasks that keep services running smoothly and consistently for school communities.
For further information please click here to view the role description
About you
You’re organised, proactive, and confident working with multiple stakeholders while managing competing priorities. You bring strong communication skills, attention to detail, and a customer focused mindset. You’re committed to supporting quality service delivery and contributing positively to public education.
* Strong organisational skills with the ability to coordinate multiple priorities, tasks, and stakeholders simultaneously
* Clear and confident communication skills, with the ability to engage effectively with schools, contractors, and internal teams
* Proven ability to manage competing demands across a wide geographic area, adapting quickly to changing needs and urgent requests
* Experience in contract management, facilities maintenance, finance, and/or customer service — highly regarded but not essential, with transferable skills welcomed
* A solid understanding of WHS, compliance, and risk requirements, and the ability to apply these in day-to-day decision making
* A commitment to delivering high quality, customer focused service outcomes for school communities
* Alignment with the values of public education and a genuine interest in supporting safe, clean, and well-maintained learning environments
Key Knowledge and Experience
* Knowledge of cleaning service delivery standards and contractor management processes
* Understanding of compliance, WHS, and risk requirements relevant to facilities.
* Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* Current driver’s licence and willingness to travel across the assigned region.
* Current and valid Working with Children Check clearance for paid employment.
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* 35 hour working week
* Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
Targeted Questions
* Describe your experience coordinating or monitoring contracted services or operational programs (300 words)
* Give an example of a time you had to respond to a service issue or complaint from a customer or stakeholder. How did you ensure their concerns were addressed while maintaining operational standards? (300 words)
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: 15 April 2026, 11:59pm.
For role enquiries please contact Sharon Thomas via email on
For recruitment related enquiries contact
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.