MANAGER, LEGAL AND TECHNICAL – PERSONAL INJURY – DARWIN, NT
Primary purpose of this role is to provide technical, strategic and cost-effective litigation and negotiation advice, and to support the delivery of high‐quality customer service across the Motor Accidents Compensation (MAC) portfolios.
Responsibilities
* Work with claims teams and Defendant Legal providers to ensure effective management of claims and encourage the use of alternate strategies to progress claims toward timely finalisation.
* Develop, lead, and manage technical programmes and strategies to support the division's performance against KPI benchmarks and customer service delivery standards across the MAC portfolios, and to minimise the number of disputed claims.
* Provide high‐level litigation advice and ensure that high‐quality and timely decisions are made on litigated matters, in accordance with the Model Litigant Guidelines.
* Monitor quality and timeliness of technical advice provided by team members.
* Provide assistance and review of content for Technical Training in conjunction with approved Training and Career Management Programs.
* Provide sound instructions to legal providers on behalf of Allianz and the Motor Accidents Compensation Commission (MACC) at the Tribunal and court as necessary.
* Monitor overall performance of legal providers to ensure they adhere to internal standards and Legal Provider Service Level Agreements, and implement actions where performance does not meet expectations.
* Contribute to Legal and Technical Reviews as required to ensure compliance with internal standards and policies in line with legislative obligations.
* Keep the claims team up‐to‐date on the progress of legal actions relating to claims managed and ensure accurate and timely record keeping on the claims management system.
* Liaise with the MACC regularly to communicate details regarding legal and reputational risks, provide updates and integrate their requirements into claims management/legal strategy.
* Lead and coach team members to develop high‐performing, collaborative and engaged teams, supported by robust talent development plans, balanced performance priorities and clear role descriptions.
* Seek out diversity in all its forms proactively and embed inclusive work practices to drive innovation and fresh perspectives for our people, business and customers.
* Ensure, so far as reasonably practicable, the health and safety of self, colleagues, contractors and visitors by complying with WHS legislation and providing instruction, training and supervision to your team.
* Underpin customer insights and feedback, and lead delivery on the strategy and plan that places the best interests of our customers at the heart of everything we do.
* Fulfil individual risk and compliance related obligations, monitor team adherence to relevant policies and procedures, and implement a proactive, risk‐aware management culture.
Qualifications
* Tertiary Level Business Management or equivalent industry qualifications or experience.
* Significant experience in the contemporary insurance business in a technical/legal role.
* Comprehensive understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation.
* Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
* Ability to manage key or complex negotiations to secure favourable outcomes for MACC.
* Excellent verbal and written communication skills; capable of communicating with clarity, impact and influence.
* Passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and Perks
* Inclusive culture with a supportive, open‐mind team focused on customer outcomes.
* Work‐life balance with flexible, hybrid work arrangements and tailored workplace adjustments where possible.
* Career development: mentoring, development and global mobility opportunities, and access to over 10,000 learning resources.
* Financial and well‐being perks: discounts on Allianz products, retail, tech and travel, financial wellness initiatives and the Employee Share Purchase Program.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, creates an environment where everyone feels empowered to grow and shape a better future for our customers and the world around us.
We stand for unity and advocate for equal opportunities for all, underpinning our inclusive workplace with integrity, fairness, trust and confidence.
Equal Employment Opportunity
We welcome applications regardless of ethnicity, cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristic protected under applicable local laws and regulations.
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, please contact for a confidential conversation.
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