Role & Responsibilities: The Salesforce Technical Functional Analyst role will bridge the gap between business requirements and technical delivery, ensuring scalable, compliant, and high-performing Salesforce solutions. Functional Analysis & Stakeholder Engagement: Collaborate with business stakeholders to gather, analyse, and document functional and non-functional requirements. Translate business needs into detailed user stories, process flows, and solution designs. Conduct workshops and interviews with Superannuation Insurance domain experts to align Salesforce capabilities with industry-specific needs. Function as a liaison between business users and technical teams to ensure alignment and clarity. Salesforce Platform Expertise: Design and configure solutions using Salesforce Financial Services Cloud, including clients/household/related data models, and financial account structures. Leverage Marketing Cloud for customer journey mapping, campaign automation, and personalized communications. Ensure compliance with APRA and other relevant data regulatory frameworks in solution design. Technical Analysis & Integration: Collaborate with Salesforce developers and architects to define technical specifications and integration patterns. Support the design and implementation of MuleSoft APIs for seamless integration with core Superannuation systems (e.g., registry platforms, CRMs, data warehouses). Conduct impact analysis and data mapping for legacy system migration. Testing & Quality Assurance: Define and execute functional test cases and support UAT activities. Validate data integrity and system behaviour across integrated platforms. Ensure solutions meet performance, scalability, and security standards. Documentation & Governance: Maintain comprehensive documentation including solution designs, configuration guides, and integration specifications. Support change management and release planning processes. Contribute to governance frameworks and best practices for Salesforce platform usage. Experience Sought: About the Person: They are a proactive, results-driven individual who thrives in dynamic environments and takes ownership for their work. They bring a calm, thoughtful presence to complex situations, balancing empathy, and diplomacy with a clear, confident communication style. They are a true team player – who look to drive out benefits for the collective! Whether working independently or as part of a team, they manage competing priorities with focus and flexibility. They are naturally curious, open to feedback, and bring a collaborative mindset that helps build trust and momentum across diverse stakeholders. Their ability to connect with people, listen deeply, and translate complexity into clarity makes them a trusted collaborator and a valued contributor. Essential Experience: 5 years of experience as a Salesforce Business Analyst or Technical Analyst. Proven experience with Salesforce Financial Services Cloud and Marketing Cloud in Superannuation enterprise environments. Strong understanding of Superannuation industry processes, products, and regulatory requirements. Experience with MuleSoft Anypoint Platform and API-led integration. Proficiency in Agile delivery methodologies and tools (e.g., Azure DevOps, Jira, Confluence). Excellent communication, stakeholder management, and documentation skills. Desirable Experience: Salesforce certifications (e.g., Salesforce Administrator, FSC Consultant, Marketing Cloud Consultant). Experience in data migration and transformation projects. Familiarity with CI/CD pipelines and DevOps practices in Sales Please note for all Australian based contract and temporary roles, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.