Fixed-Term (until, Full-Time
Student Success Division
CQUniversity Rockhampton
Higher Education Worker Level 4
Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)
Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.
Working at CQUniversity
Working as part of the Student Service SPOT team, you'll play a pivotal role in supporting students
As the first point of contact for current and prospective student enquiries, you'll assist via phone, email, and online platforms. You will guide students through university systems and processes, ensuring they feel confident and supported throughout their journey.
We're seeking a confident communicator with strong customer service experience who thrives in a fast-paced, dynamic environment. You'll deliver accurate, timely, and well-documented advice across areas including course information, admissions, enrolment, fees, scholarships, and general administration.
Join a supportive, enthusiastic team and play a key role in creating a positive experience for our students.
Be Rewarded
17% superannuation (with the choice to join an award-winning superfund)
Generous leave entitlements
10 days personal/sick leave, plus 5 days carer's leave
7.25 hours engaged service leave
Fantastic professional and career development opportunities
Access to an Employee Assistance Program and Fitness Passport
Position Requirements
Knowledge and proficient in the use of information systems, web browsers, email software, Microsoft software or similar, customer relationship systems and Quality Standards to achieve successful outcomes.
Knowledge of Call Centre techniques.
Outstanding oral and written communication skills and administrative experience with a demonstrated commitment to continual improvement, innovation and learning to achieve goals.
Excellent customer service skills and an understanding of the needs of a culturally diverse university community.
Position Description
For further information about this position, please refer to the Position Description.
Apply today for a career that changes lives
Applications Close: 11:59 pm, Thursday, 22 January 2026
Job Requisition ID: 6696
Contact Details:
Trish Hayden
When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.
Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.
CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity's domestic and international student graduates with post-study work rights are encouraged to apply.
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