A Duty Manager plays a pivotal role in the smooth operation of an establishment, encompassing various responsibilities such as welcoming and assisting guests, managing complaints, and coordinating services. They must maintain high standards in customer service and possess the ability to work efficiently under pressure.
Key Responsibilities
* Greet and assist guests promptly, providing exceptional service to enhance their experience.
* Manage complaints professionally, resolving issues swiftly and fairly.
* Coordinate services effectively, ensuring seamless delivery and excellent outcomes.
Requirements
* Prior supervisory experience in Front Office within the hotel/leisure/retail sector.
* Thorough knowledge of Health and Safety and security procedures.
* Calm, efficient, and able to work well under pressure.
* Excellent leadership skills and superior communication skills.
* A passion for delivering exceptional levels of guest service.
* Strong commercial acumen, with experience in increasing profitability in a tight market sector.
What We're Looking For
We seek a highly skilled and motivated individual who can take charge of our Front Office team. If you have a proven track record of delivering exceptional service and are passionate about making a difference, we'd love to hear from you!