Role Overview
This role offers a unique blend of technical expertise and customer-facing skills, allowing you to make a tangible impact in the IT industry.
Key Responsibilities:
* Manage service tickets with clear documentation and timely updates
* Collaborate across teams to deliver seamless customer experiences
* Escalate issues and contribute to process improvements
* Represent the organization professionally onsite and offsite
* Follow safety protocols and company policies
Technical Focus Areas:
* Troubleshoot device hardware issues and provide customer service
* Perform manual IT hardware tasks and warehousing duties
* Configure IT hardware and software setups
About You
To succeed in this role, you'll need:
* A recent graduate degree or Cert IV in IT
* A passion for technology and problem-solving
* Strong communication and customer service skills
* A basic understanding of desktop support, networking, and troubleshooting
* The ability to learn, grow, and contribute to the team's success
Benefits & Opportunities
We offer a range of benefits and opportunities, including:
* A flexible work model that supports work-life balance
* Career development and certification support
* An inclusive, innovative, and people-first culture
* Collaboration with leading technology partners
How to Apply
Your application should include:
* A brief overview of your expected annual base salary
* A description of your right to work in Australia
* Your preferred travel location for this role
* Your notice period
* Your preferred focus area within the role (Repairs, Decommissioning, or Builds)