We're looking for a hands‐on Service Manager to drive operational excellence in Port Augusta Toyota. You'll lead a talented service team, oversee workflow efficiency, and ensure every customer experience exceeds expectations. If you're a proactive leader with a passion for service and team development, this role will put your skills to work in a supportive and rewarding environment.
About The Role
We're looking for a dynamic and customer‐focused Automotive Service Manager in Port Augusta to lead our Service Department and drive customer satisfaction to the highest level. As a Service Manager you will Lead, Inspire, Deliver Excellence to all stakeholders. Working together with our Workshop Manager, you'll oversee the customer‐facing side of the department, manage a team of Service Advisors, and ensure every interaction reflects the outstanding reputation our dealership is known for.
What You'll Do
* Lead the daily operations of the service department, ensuring effective scheduling and booking mix.
* Oversee and continuously improve the customer journey, from booking through to service completion.
* Support Service Advisors with enquiries, bookings, complaints, and customer communication.
* Build and maintain strong relationships with OEMs and franchise support teams.
* Mentor, coach, and develop service staff to achieve peak performance.
* Collaborate with the leadership team to uphold dealership standards and achieve results.
* Monday - Friday 8am - 5pm - Every 2nd Saturday required 7am-11am
What You'll Bring
* Passionate for the automotive industry!
* Experience in Automotive Service Management is highly desirable
* A genuine commitment to delivering exceptional customer service.
* A customer‐focused, positive attitude.
* A valid driver's licence.
* Proven leadership experience with a track record of motivating and managing teams
* Strong organisational and administrative skills to keep operations running smoothly.
* Excellent communication skills – both written and verbal.
* Familiarity with AUTOit -Units will be highly regarded.
About Us
Established in 1978, the Northeast Auto Group is a national award‐winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.
We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.
We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.
Ready to make the move?
Accelerate your career and apply now.
Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.
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