We are a leading Australian property group that owns, operates and develops a fast-growing portfolio of lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.
We employ over **** people across 120 parks and communities, with offices in the three eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where residents and visitors can truly belong.
Frontline Roles: Be Part of Something Bigger at Ingenia
From unforgettable holidays to vibrant rental living and affordable housing, we're all about making life better, brighter, and more connected.
We're looking for a casual Guest Experience Officer to join our team at our Queenscliff Holidays site, reporting to the Park Manager.
In this role you'll be the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents while having fun.
Queenscliff is a charming seaside town in Victoria, Australia, famous for its historic architecture and stunning coastal views.
Why You'll Love Life at Ingenia
Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
Employee referral, employee of the month, and employee of the year rewards
Flexible work schedules to suit your lifestyle
In this Role, You'll
Welcome guests warmly and provide information about the park, resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience
Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details
Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation
Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS)/
Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules
You're Likely a Match If You
You're passionate about creating warm, memorable guest experiences through genuine customer service
You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role
You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment
You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do
You have a valid Working with Children Check
You have a current automatic driver's licence
Our Recruitment Process
Apply via our website; no cover letter needed
Quick phone chat and interview with your future manager
Background checks
Offer and onboarding; welcome aboard
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
Let's Create Amazing Experiences Together
Ready to do what matters, and know you matter?
Join us and help bring great experiences to life, starting with you.
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