Mental Injury Specialist
Location: Melbourne, Victoria. Employment type: Full‐time. This permanent position offers up to three days per week of work‐from‐home flexibility.
EML is a leading Workers Compensation and Personal Injury Claims Management business that supports individuals on their return‐to‐work journey. We value a learning culture and a long‐term career at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you will make a positive impact on workers with mental injuries and partner with all claims operational teams and Client Services to deliver a specialised, proactive, outcome‐focused service.
YOUR RESPONSIBILITIES
Implement EML's person‐centric Mental Injury Recovery & Return to Work strategy, supporting workers and employers.
* Work collaboratively to make appropriate recommendations to improve recovery and RTW outcomes for workers with primary and secondary mental injury.
* Facilitate meetings with all claim stakeholders—including treating health practitioners, injured workers and employers—to support recovery and achieve a safe and sustainable return to work.
* Provide oversight of mental injury recovery and RTW outcome trends and inform the development of RTW reporting and analytics that drive performance improvement.
* Proactively analyze and identify key risks and challenges, as well as mitigation or escalation strategies.
* Positively influence claims outcomes for workers and employers through active contribution to case management activity.
* Provide ongoing coaching and training for case manager and specialist staff on mental injury and specific recovery needs of individuals.
ABOUT YOU
You have strong injury management capabilities focused on return to work, mental health and medically complex cases. You also bring relevant experience and skills outlined below.
* Demonstrated experience in mental health injury management, particularly high‐risk significant injury claims.
* Excellent understanding of the relevant statutory acts, associated regulations and guidelines.
* Strong stakeholder communication and negotiation skills.
* Experience in insurance or workers' insurance is highly advantageous.
* Optional qualifications: Tertiary studies in Psychology preferred; Allied Health study (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Social Work or Exercise Science) advantageous.
* Mental health first aid certificate would be ideal.
WHAT WE OFFER
We stand together as equals. EML is an equal‐opportunity employer and celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and we show respect, integrity and honesty.
* A diverse and collaborative team culture like no other.
* Flexibility to work from home to support work/life balance.
* A corporate wellbeing program with discounted health insurance and gym membership.
* Generous discounts from over 350 retailers through our RewardsHub program.
* Comprehensive learning and development opportunities to help you reach your full potential.
* Access to support and counseling services with work or personal matters via our Employee Assistance Program.
* Companywide events to stay connected and celebrate success.
* Entitlement to annual company incentive scheme and salary reviews.
* Up to 16 weeks paid parental leave, plus superannuation.
Benefits are part of a supportive workplace and reflect our commitment to career growth and employee well‐being.
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