About us:
Dr Jag's clinic, established in 2023 offers comprehensive care in both skin aesthetics for men and women as well as general practice services. Dr Jag is a GP with a passion for skin cancer, aesthetics & hair regrowth therapies. At Dr Jag's clinic we strive to improve our patient's confidence, self-esteem, and overall wellbeing.
Trust, compassion, and patient care are our priorities, and we pride ourselves on building a welcoming and supportive environment for all our patients. In this position you will be an integral part of our front desk team.
Essential Criteria
* Experience working in a GP or specialist health care setting
* Experience with Best Practice software
* Have exceptional communication skills with patients, staff, and providers, ensuring everyone feels heard and valued
* Excellent telephone manners and proven computer skills
* Ability to protect patient privacy and confidentiality
* Prioritise workflow and time management effectively
* Have a genuine desire to help people and take pride in being part of a team that strives to make a difference in patient lives
* Ability to work cohesively in a team environment and independently
Desired Criteria
* Previous experience in a similar role
* Certificate III or higher in Medical Administration or Business Administration
* An understanding of Medicare billing
Key Responsibilities:
* Greeting patients and visitors, ensuring they have positive and caring experience during their visit
* Scheduling appointments and managing the appointment calendar efficiently
* Answering phone calls, addressing patient inquiries, and providing information with kindness, patience, and professionalism
* Updating patient records accurately and maintaining confidentiality
* Assisting physicians and other healthcare providers with administrative tasks
* Processing payments, Medicare claiming and handling billing inquiries
* Ensuring the reception area is organized, clean, and conducive to a positive patient experience
* Completing end of day banking reconciliation
Benefits:
* Opportunities for professional development and growth
* Supportive and collaborative team environment
* Contribution to improving the health and well-being of our community
If you're ready to be part of a team that's making a difference in the community, we would love to hear from you.
Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team at Dr Jag's Aesthetics & Hair Regrow Clinic.