Our client, creates, and distributes luxurious bath, body and lifestyle products that take one on an indulgent sensory journe, and are now seekign a Customer Service Coordinator.
In this diverse role, you will be an active member of the team working closely with both internal and external associates. This role is a combination of customer service and sales administration support. You will be working in a busy and varied environment. You are expected to be a part of a high-performance working culture ensuring top quality customer service is maintained.
A self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. You also enjoy keeping busy and working in a supportive team environment.
**Key Responsibilities**
- Order processing end to end (systems used are SAP & Field Folio)
- New customer set up and follow up.
- Price maintenance via internal systems.
- Report generation to support field sales team members.
- Follow up in a timely manner all internal and external sales queries.
- General reception duties.
- Liaising with supply chain ensuring all orders are processed in a timely manner.
- Following up new account leads and order generation.
- Provide field sales support to all sales representatives.
- Management of returns and pickups
- Liaise with couriers including tracking and tracing.
**Technical Capability**:
- **Requires Intermediate SAP, Excel and Word experience**
**About You**:
- Ability to multitask and work to deadlines.
- Demonstrated experience or an aspirational drive to sell and provide a great customer experience
- Previous experience in a customer service environment
- Competent in using CRM computer systems or the ability to quickly learn complex computer systems
- Ability to work in a team environment
- Ability to adapt positively to frequently changing work practices and needs
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