Attractive salary
- Full time
- Flexible working - WFH / flexible hours /Hybrid
Responsible for overseeing and managing complaints and disputes, and leading a team of Complaints Specialists for a life insurer.
**For you**:
- Attractive salary
- Multiple employee benefits, e.g. wellbeing allowance and study support
- Discounted insurance
- Flexible working - WFH / flexible hours /Hybrid
**Key responsibilities**:
- Oversee and manage customer complaints and disputes within SLAs
- Lead and manage a team of Complaints Specialists
- Provide monthly reporting on all disputes
- Engage and manage relationships with internal and external stakeholders (e.g. AFCA) regarding complaints and disputes
**Key requirements**:
- Strong experience in complaints and dispute handling
- Experience in life insurance and/or financial services
- Demonstrated analytical skills
- Excellent written and verbal communication
- Leadership and management experience