Job Overview
We are seeking a skilled and customer-focused professional to deliver exceptional support services to employees and managers.
* Provide timely and accurate assistance on policies, systems, and general inquiries
* Support employee lifecycle processes such as recruitment, onboarding, and offboarding
* Maintain accurate records and ensure compliance with policies and procedures
* Educate leaders on functionality and escalate complex issues as needed
* Contribute to initiatives that enhance service delivery and employee experience
Key Responsibilities:
* First-line support for employees and leaders
* Employee lifecycle process management
* Record maintenance and compliance
* Liaison between employees and leadership
* Process improvement initiatives
Required Skills and Qualifications:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong analytical and problem-solving skills
* Proficiency in software applications and systems
* Knowledge of employment laws and regulations
Benefits:
* Flexible working hours
* Ongoing training and development opportunities
* A supportive team environment
* Opportunities for career growth and advancement
Other Information:
* This is a full-time position
* The successful candidate will be required to undergo a background check
* The company is an equal opportunities employer