Job Description
We are seeking a seasoned professional to fill the role of Service Operations Manager. This position is responsible for overseeing the delivery of exceptional service to our diverse customer base, encompassing Automotive, Power Generation, Marine, and Mining sectors.
This individual will work closely with the Branch Manager to ensure seamless operations and provide support to the Darwin team. Key responsibilities include supervising and coordinating Service Technicians and/or Team Leaders, ensuring alignment with repair plans, monitoring technician productivity and quality, providing technical support, managing logistics, developing or reviewing quotes, and engaging in continuous improvement activities.
Key Skills and Qualifications
* Genuine commitment to safety leadership
* Strong leadership and team management skills
* Proven experience in service management within the heavy/light vehicle or transport industry
* Strong financial acumen, including understanding and application of financial indicators for better business decision-making
* Excellent communication and customer service skills
* Trade qualification in heavy vehicle mechanics or equivalent (Highly Advantageous but not Mandatory)
Benefits
* Comprehensive Cummins product training provided
* Income Protection continuance insurance
* Discounts with select private health insurance, PC software/hardware, and a range of vehicles
* Annual remuneration review
* Participation in an annual variable compensation (bonus) program
* Employee Assistance Program available to employees
* Safety equipment/PPE provided
Others
1. Values differences - Recognizing the value that different perspectives and cultures bring to an organization
2. Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
3. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
4. Customer focus - Building strong customer relationships and delivering customer-centric solutions
5. Directs work - Providing direction, delegating, and removing obstacles to get work done
6. Ensures accountability - Holding self and others accountable to meet commitments
7. Manages conflict - Handling conflict situations effectively, with a minimum of noise
8. Service Documentation - Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done