About this role:
The Technical Training Specialist will be responsible for assessing the development needs of service technicians and implementing a suitable training program. This includes developing instructional materials related to heavy powered equipment and associated attachments and technology.
This specialist ensures that training activities are aligned with continuous improvement, quality, health and safety, and organisational performance through recording, monitoring, reporting, and integrating feedback and data.
Main responsibilities include:
* Contribute to technician development paths, plans, and schedules.
* Develop educational curriculum that enables students to operate, diagnose, repair, and evaluate equipment efficiently and safely.
* Identify sources for classroom, hands-on, and online training courses and programs.
* Ensure evaluations measure student competence.
* Maintain up-to-date training materials, including course outlines and descriptions.
* Schedule training delivery in collaboration with service managers, supervisors, and foremen.
* Communicate accurate and complete training schedules and course information.
* Document and report student evaluation scores and attendance, and report on performance against metrics.
* Prepare and distribute certificates of completion to students, and arrange programme completion recognition.
* Attend internal and external training to maintain certification in new product models, technology, or other topics as required.
Key skills and qualifications:
The ideal candidate:
* Possesses a solid foundation of mechanical, analytical, and technical knowledge and skills, as well as instructional design and delivery expertise.
* Strong project management skills with ability to self-direct and organise work, set priorities, and achieve work-related objectives and goals.
* Excellent communicator that can effectively and professionally collaborate with all stakeholders.
* Flexibility to support and respond to the training needs of operating locations and their personnel.
* Demonstrates professionalism and recognises the importance of their role as leader in displaying professional behaviour and service excellence.
* Able to be self-directed and organise work, set priorities, and achieve work-related objectives and goals.