Closes: 16 February 2026
Classification: Administrative Services Officer Class 3
Salary: $78,755 - $84,284 plus superannuation
Position No: 04986
Directorate: City and Environment
Advertised (Gazettal date): 09 February 2026
Contact Officer: Jessica S Gibson on or
Details: Support. Deliver. Improve. Shape Digital Customer Experience.
Are you a motivated and detail‑focused administrator who thrives in a fast‑paced environment? Do you enjoy helping customers, solving problems, and supporting efficient digital services for the community?
If so, Access Canberra’s Digital Applications Team (DAT) is looking for you!
As an Administration Officer, you will play a vital role in supporting the processing of digital applications, responding to customer enquiries, and contributing to high‑quality service delivery across multiple regulatory and service areas.
Why Join Us?
* At Access Canberra, we help people, businesses and community organisations interact with ACT Government services easily and confidently. Working in the Digital Applications Team, you will enjoy:
* A dynamic role where no two days are the same.
* Opportunities to learn new systems and develop your administrative and customer service capability.
* A collaborative team culture that values communication, curiosity and continuous improvement.
* Flexible work arrangements within a modern activity-based environment.
What You’ll Do
In this role, you will:
* Provide high‑quality customer service and support positive customer experiences.
* Assess and process digital applications and transactions in line with relevant legislation, policies and procedures.
* Deliver accurate advice to customers navigating Access Canberra services.
* Manage competing priorities and work efficiently in a fast‑paced operational environment.
* Prepare written responses and undertake a range of administrative tasks, including printing and mailing correspondence.
* Navigate multiple computer systems to support transactions and ensure compliance with relevant requirements.
* Maintain records in accordance with the Territory Records Act 2002.
* Collaborate with internal stakeholders and contribute as an effective team member.
What We’re Looking For:
* Demonstrated experience in delivering positive customer‑focused outcomes.
* Strong written and verbal communication skills.
* Ability to learn and use a range of business and computer systems effectively.
* Ability to assess applications and process transactions in accordance with legislation, policies and procedures.
* Capacity to understand, interpret and apply work practices, procedures and guidelines.
* Ability to work both independently and as part of a team in a fast‑paced, high‑pressure environment.
* Professionalism, self‑awareness and commitment to ACTPS values, the Code of Conduct and the Respect, Equity and Diversity framework.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other Requirements:
Highly Desirable Skills:
* Experience using Microsoft Office programs.
* Knowledge of customer relationship management systems such as Salesforce.
Notes: A merit pool will be established from this selection process and may be used to fill future vacancies over the next 12 months.
How to Apply: If you think you are the right person to fill this role, please submit:
* An up-to-date curriculum vitae .
* A two-page pitch outlining your skills, experience, and suitability for the role - see below for ‘Helpful tips for writing a successful application’.
* Contact details for at least two referees, including one current supervisor.
* A short video(two minutes maximum )- this is an opportunity to sell yourself and demonstrate your communication skills. Your video should complement your written application and curriculum vitae – see below for ‘Helpful tips for making your video’.
In your video you should:
* Tell us who you are
* What attracted you to this role in Access Canberra
Thinking about duties of the role you are applying for and the environment you will be working in, using the S.T.A.R method (Situation, Task, Action, Result) to answer the following question:
* Describe a situation where you used your communication skills to win over a challenging customer or stakeholder. What did you do and what was the outcome?
Additional Information for applicants
How to create and submit your video
1. Sign up to create an