MSP's are not made equal. If they are too big you're just a number. If they are too small they can lack structure and professionalism.
This one is just right.
Enough process and structure to be highly professional. Still small enough that you matter.
If you're in a large MSP and sick of knowing how to fix something but not having the access to do it, then this will be a breath of fresh air for you.
If you're at a smaller MSP and want bigger clients to work on and better learning opportunities, this is the perfect option for you.
I've placed plenty of talented people here. Some over 7 years ago and they're are still there having been promoted several times.
While technical aptitude is important what will really set you apart are you communication skills, personality and professional presentation.
What you'll be doing
* Level 1 and 2 IT support responding to tickets and service requests within a managed services environment
* Proactive system monitoring, troubleshooting and escalation to minimise downtime
* Diagnose and resolve hardware, software and network issues for end users
* Device provisioning, imaging and user access management
* On-site and remote technical support as required
* System updates, configuration and routine maintenance
* Vendor coordination for repairs and replacements
* Backup monitoring and basic disaster recovery support
* Client communication and progress reporting
* Documentation of systems and support processes
* Workstation and server patching
* Microsoft 365, Windows Server, Active Directory and basic networking
This is the role you want if you are committed to driving your career forward in a hurry. You need to be able to learn fast. There is a lot of opportunity to upskill and certify but you need to be committed to learning. I've had people be promoted here within 6 months because they've learnt so fast. You'll have a team around you and mentors to guide you.