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Customer service officer - aquatic centre

Goulburn
Careers at Council
Customer Services agent
Posted: 26 February
Offer description

Goulburn, New South Wales

Full-time

Overview

Goulburn Aquatic and Leisure Centre (GALC) features a range of facilities for competitive swimming, leisure, general community use and major regional events, including an eight-lane 25-metre indoor swimming pool, program pool, warm water pool, splash pad and gymnasium.

As a Customer Service Officer, you will be the welcoming and approachable first point of contact at GALC, delivering friendly and efficient customer service to all visitors.

Your Working Environment
* A commencing weekly rate of $1,120.85 with progression up to $1,261.40 dependent upon skills and experience, plus 12% superannuation
* This position is subject to an open spread of hours based on 38 hours per week. This position will include weekend, evening, and public holiday work as rostered.
* Access to two health and wellbeing leave days for your Christmas break
* Access to three weeks sick leave per year, cumulative where unused
* Access to long service leave after five years of employment
* Salary packaging options available including novated leasing
* Generous paid parental leave arrangements for both parents
* Generous reward and recognition programs and initiatives
Your Career
* A supportive environment to assist you to reach your career goals
* Access to ongoing professional development and individual development plans
* Ongoing training and support through Council's cultural development program
* Mentoring and coaching programs
* Opportunities for secondments and higher-grade duties arrangements
* Access to e-learning platforms
Your Wellbeing
* A suite of health and wellbeing programs offered each year
* Free vaccinations, health checks and staff fitness initiatives
* A supportive and inclusive workplace and culture where your opinion is valued
* Access to a confidential counselling service for you and your family
* A range of mentally healthy workplace initiatives and support from mental health champions

The contact officer for this position is Sandra Roberts, Aquatic Centre Programs Coordinator on (02) 4823 4833.

Applications close Monday, 9th March 2026 at 5:00pm.

This position is subject to relevant pre-employment checks and all applicants must have the right to live and work in Australia.

Council is an Equal Employment Opportunity and Child Safe Organisation. We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTQIA+ and those from culturally and linguistically diverse backgrounds

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