Job Title:
Sr. Delivery Lead
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About the Role:
We are seeking a highly skilled Sr. Delivery Lead to oversee the planning and delivery of medium-sized projects across our global client base.
This is a long-term opportunity for a seasoned project management professional to make a significant impact on our business outcomes.
* Establish customer needs and deliver exceptional experiences by resolving customer issues and ensuring quality and timeliness.
* Understand the customer business context and the impacts the project has on successful business outcomes.
* Lead the end-to-end planning and delivery of projects that represent significant benefit and/or risk to our customers throughout the lifecycle.
* Build and maintain strong, proactive relationships with customers across owned contracts for project delivery.
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Key Responsibilities:
* Manage escalations and work allocation effectively.
* Coordinate and manage work packages of Project Management Professionals.
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Requirements:
We are looking for someone with:
* A solid background in project management within networking/infrastructure projects.
* Relevant certifications such as Prince2, APMP, ITIL, or Risk Management Qualification.
* Prior experience working with global enterprise customers and clients managing end-to-end project delivery.
* Significant experience leading complex projects requiring management of varying timeframes.
* High degree of business, customer management, and commercial acumen.
* Understanding and experience of ITIL Functions.
* Experience delivering Cisco ISE and Cisco Networking projects/infra projects.
* Experience with Cloud, AWS, and Azure projects.
* Solid stakeholder management skills with ability to connect with stakeholders and be seen as a Collaborative Partner, Solution-Focused Achiever, Customer Champion, and Team Coach.