Personal banking consultant (parramatta)

Overview

HSBC is hiring a Personal Banking Consultant to support customers with their personal banking needs. This entry-level role focuses on delivering a seamless, end‐to‐end customer experience while promoting HSBC's products and digital solutions.

Responsibilities

• Provide a seamless end‐to‐end customer experience by advising on appropriate products and services.
• Act as the brand ambassador for HSBC in our branch and liaise directly with customers.
• Introduce, promote, and assist customers with digital banking solutions.
• Deliver personal banking products and services with a customer‐centric approach.
• Manage customer feedback and enquiries effectively.
• Participate in ongoing training and development plans.

Qualifications

• Proven track record in customer excellence gained in banking, sales, hospitality or retail.
• Desire to develop financial expertise and grow a career.
• Ability to understand and provide solutions to meet individual customer needs.
• Passion for delivering first‐class customer service.
• Proven ability to multitask and strong attention to detail.
• Higher School Certificate or equivalent certification.

Benefits

• Competitive pay and market‐leading subsidised private health cover.
• Enhanced parental pay and support when returning to work.
• Subsidised banking products and services, bonus leave days.
• Wellness programmes including discounted gym memberships.
• Embedded flexible working culture.

EEO Statement

Applications from First Nations peoples are encouraged. HSBC is an equal opportunity employer.