Are you a **PERTH **local looking for a new full-time career opportunity in a busy and varied retail service environment?
Are you energetic, highly productive and great with customer service?
PACK & SEND is a respected Australian company in the parcel, freight and eCommerce logistics sector, operating over 130 Retail Service Centres across Australia, New Zealand and the UK.
Due to our rapid growth and continued success, our **MALAGA** Service Centre require a customer focused professional who can problem solve and continually go the extra mile.
The Role:
- **Full-time - Monday to Friday with an immediate start**:
- Assisting customers with advice and pricing for domestic and international shipments
- Professional handling of Over-The-Counter -Sales, telephone sales, estimate requests and online sales transactions
- Providing high levels of customer service
- Measuring and weighing all consignments
- Managing and delegating pickup and packing tasks to junior team members
- Tracking and tracing consignments
- Completing various administrative tasks within an agreed time frame to ensure the smooth running of the Retail Service Centre
- Managing communications in and out of the Service Centre
**What's in it for you**:
- Option to work from Malaga or Joondalup
- Build/expand your career in the logistics industry
- Have a stable full time job
- Professional coaching in all aspects of the job by our award winning team
- Long term growth opportunities within the organisation
- Work with a fun, professional and interesting team from all parts of the globe
- Interstate travel for select conferences
To be successful in this role you must have:
- Minimum of Certificate IV
- TAFE/University course at any level would be a fast-tracked BONUS
- Exceptional customer relations skills with demonstrated success in this area
- Comfort in face-to-face and over-the-phone customer interactions
- Confidence and competence in using point of sale computer programs and MS Office
- Excellent communication skills - verbal and written
**Job Types**: Full-time, Permanent
**Salary**: $68,000.00 - $75,000.00 per year
**Benefits**:
- Employee mentoring program
- Professional development assistance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Overtime
- Weekend availability
Supplemental pay types:
- Overtime pay
- Performance bonus
**Education**:
- Certificate I - IV (required)
Work Authorisation:
- Australia (preferred)
Work Location: In person