Role
To provide reception service for patients in the Out of Hours service, ensuring that all calls and appointments are dealt with efficiently and in a professional manner.
The working pattern for this role is: Monday - Friday 18:00‐00:00 / 00:00‐08:00; Saturday/Sunday 08:00‐16:00 / 16:00‐00:00 / 00:00‐08:00.
In This Key Role, You Will
* Liaise with Hub for any queries or problems.
* Liaise with service users arranging appointments, providing guidance on expectations during site visits.
* Arrange transport for patients on their return journey home.
* First point of contact screening & booking patients onto Adastra computer system.
What You'll Bring
* Excellent communication skills including good telephone manner.
* Good computer skills; able to work under pressure.
* Ability to be flexible and adaptable to shift coverage.
From 1 April 2026, the Agenda for Change full‐time working week will reduce from 37 hours to 36 hours. Part‐time working hours will be reduced on a pro‐rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
What We Offer
* Annual Leave – 35 days including public holidays.
* Generous NHS pension scheme.
* Annual incremental salary progression.
* Paid sick leave increasing with length of service.
* NHS discounts and more.
Equal Opportunities
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent – regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
Care Experienced Applicants
* Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.
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