Join the Concentrix Robina Team – Where Purpose Meets Passion
* Start date: 22nd of September 2025
* Hours: Monday to Friday, 8AM–8PM (rotating roster, daylight savings applies)
* Training: 4 weeks of paid, hands-on training to set you up for success
* Pay: $28.12/hr + 12% super + penalty rates ($62,232 per annum)
* Location: Full-time onsite at our buzzing Robina delivery centre (right next to Robina Town Centre)
We're on the lookout for Customer Service Specialists who want to be part of a team that's transforming the superannuation experience, one conversation at a time. You'll be the friendly voice and guiding hand that helps members feel confident, supported, and empowered.
Key Details:
First point of contact for customer service and account management
* Ability to understand individual customer needs and deliver a personalised experience
* Support customers through multiple channels. Commencing on our voice line and potentially being upskilled into digital team, moving towards other channels such as web messaging, smart phone apps, social media enquiries and emails
* Work across systems and knowledge base to successfully address customer enquiries
* Maintain strict confidentiality while dealing with personal and sensitive information
Who are you?
You believe quality customer service is paramount when dealing with customers. Whilst contact centre experience is advantageous, exceptional customer service skills are a must
* Able to demonstrate empathy and understanding of customer emotions and situations.
* Tech-savvy and confident using multiple programs & systems
* Passionate about customer service and an excellent communicator
* Eager to meet targets and KPI's.
* Inquisitive and enjoy problem-solving
* Ability to adapt in a fast paced work environment
What's in it for you?
* Permanent employment with career progression
* Exclusive perks and partnership discounts with well-known brands
* Supportive team environment
* Free Parking & Vibrant office in central Robina
* Reward and recognition initiatives
* Free Employee Assistance Program (EAP) for you and your family
* An exciting role in an award-winning workplace
APPLY NOWand embark on a rewarding career journey with us at Concentrix
*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.
Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.