* Country Road Assistant Store Manager Brisbane ...
Archerfield, Queensland Mygration Pty Ltd
Posted 10 days ago
Job Description
Location: rcherfield, QLD, 4108
Full-Time: Immediate startbr>Job Title: Customer Service Manager
Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.
Job Closure date: 30 days
About the Role:
We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.
Key Duties & Responsibilities
Team Leadership & Development:
• Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing. • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans. • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice. Customer Service Strategy & Process Improvement:
• Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals. • Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality. • Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations. Technical Customer Relations & After-Sales Support:
• Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback. • Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships. • Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.
Skills & Experience Required
• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry. • Proven Bachelor Degree or Equivalent. • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics. • A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship. • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff. • A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction. • Solid administrative skills and proficiency with CRM systems and standard office software.
How To Apply:
If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click 'Apply Now' to submit your resume and a cover letter outlining your suitability for this role.
Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.
Customer Service Officer
Southport, Queensland Whitefox Recruitment
Posted today
Job Description
Step Into a Career-Defining Contracts Role with Real Purpose
Are you a meticulous organiser who thrives on process, structure, and seeing things through from start to finish? Do you love ticking off to-do lists, keeping people informed, and being the calm in the chaos?
This is your opportunity to join a nationally recognised, award-nominated team that’s transforming lives through property investment and wealth creation.
Based in Southport on the Gold Coast, you’ll be stepping into a full-time role where your work directly contributes to building real wealth, all while enjoying the laid-back, coastal lifestyle most people dream of.
This isn’t just another admin gig. It’s a chance to join a high-performing team that values accuracy, communication, and reliability.
You’ll be guiding clients from land settlement through to the completion of their new home, and playing a key role in a seamless construction journey.
Here’s what you’ll be doing:
* Welcome clients at the point of land settlement
* Send intro emails and make follow-up calls to kick off the process
* Coordinate with builders and clients to keep approvals moving
* Ensure key milestones are met from pre-construction to handover
* Assist with ACC letters, deposits, and pre-construction docs
* Record construction progress stages in Salesforce (slab, frame, etc.)
* Save invoices, receipts, and documents in client folders
* Support builders with client communication as needed
* Organise final inspections, property managers, and insurance
* Assist with subdivision processes for duplexes (training provided)
What you need to bring:
* Strong organisational skills and attention to detail
* Confidence working with CRM platforms - Salesforce a bonus
* Great time management and ability to multitask
* Initiative to flag issues early and follow through
* Experience in construction, property, or conveyancing (ideal but not essential)
* Familiarity with Gmail, Google Drive, Docs, and Sheets
What’s in it for you:
* Full-time, long-term role based in Southport
* Monday to Thursday: 8am–4:45pm | Friday: 8am–1pm
* 4 weeks of annual leave, including Christmas/New Year shutdown
* Structured onboarding and professional development
* Work with a down-to-earth, high-performing team that actually cares
This isn’t a reactive, chaotic environment. It’s about clarity, consistency, and helping people move into the biggest investment of their lives, with confidence.
And let’s be honest, if you’re going to do meaningful work, you might as well do it just minutes from the beach, where lunch breaks can mean ocean air, not just emails. This is your chance to build a career while living the Gold Coast dream.
This position is offered through Whitefox Recruitment, winners of the 2024 Global Recruitment Firm of the Year. We connect Australia’s top talent with industry-leading opportunities.
Ready to step into something more?
Contact Jayden Leijen at Whitefox Recruitment on (07) 5619 7075, quoting reference: JDL:3314266, or hit Apply Now to explore whether this role is the right fit for you.
At Whitefox Recruitment, every application gets a response. Your future in property starts here.
Customer Service Reviewer Burdell QLD
Burdell, Queensland The Realise Group
Posted 9 days ago
Job Description
Join our team!
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand’s leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients!
Customer Service Reviewer Sarina QLD
Sarina, Queensland The Realise Group
Posted 9 days ago
Job Description
Join our team!
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand’s leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients!
Customer Service Reviewer Atherton QLD
Atherton, Queensland The Realise Group
Posted 9 days ago
Job Description
Join our team!
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand’s leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients!
Customer Service Reviewer Cardwell QLD
Cardwell, Queensland The Realise Group
Posted 9 days ago
Job Description
Join our team!
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand’s leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients!
Alligator Creek, Queensland The Realise Group
Posted 9 days ago
Job Description
Join our team!
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand’s leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients!
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Agnes Water, Queensland The Realise Group
Posted 9 days ago
Job Description
Join our team!
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand’s leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients!
Customer Service Reviewer Mount Isa QLD
Mount Isa, Queensland The Realise Group
Posted 9 days ago
Job Description
Join our team!
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand’s leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients!
Charters Towers, Queensland The Realise Group
Posted 9 days ago
Job Description
Join our team!
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand’s leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients!
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