Traverse Alpine Group is excited to announce an opening for a passionate and driven Service Manager who embodies the Alpine lifestyle year-round. In this pivotal role, you will be instrumental in creating exceptional guest experiences across our diverse range of establishments. The ideal candidate will have a keen understanding of service excellence in a hospitality setting and be dedicated to fostering a culture of outstanding customer service.
As Service Manager, you will oversee daily operations, manage front-of-house staff, and ensure that every guest receives remarkable service. You’ll also play a key role in training and empowering staff to deliver an unforgettable experience that reflects the Traverse Alpine Group's commitment to quality and hospitality.
Responsibilities
Manage and coordinate front-of-house operations across multiple venues.Uphold a high standard of customer service and train staff on service excellence.Address guest feedback and implement improvements based on their needs and preferences.Collaborate with management to streamline processes and enhance operational efficiency.Work closely with kitchen and bar teams to ensure a seamless dining experience.Monitor performance metrics and lead by example in embodying the Alpine lifestyle ethos.Organize and oversee staff schedules and training sessions.
Requirements
Proven experience in a managerial role within the hospitality industry.Exceptional customer service skills and a passion for guest experiences.Strong leadership and interpersonal skills with the ability to inspire a team.Excellent problem-solving skills and the ability to handle guest complaints gracefully.Knowledge of operational standards and best practices in the hospitality sector.Flexible availability, including evenings, weekends, and holidays as needed.A genuine passion for Alpine culture and lifestyle.
Benefits
A work culture that values inclusivity, cultural and gender equality in a professional and supportive work environmentAccess to a range of learning development activites to encourage career progressionOrganised group outings and an epic annual staff partyAccess to company discounts accross all our venuesIn venue and company wide incentivesAccess to health and wellness programs and our Employee Assistance Program (EAP)Be a part of a passionate group of hospitality staff who bring their best every day to work and pick up some new skills.Choose a seasonal role for winter or for the right staff we can offer a year-round role between our 7 venues (and growing!) in Falls Creek (VIC) & Bright (VIC)