Overview
Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we're more than just a leading telecommunications company—we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll work for an iconic Aussie brand that's been connecting Australians for generations. You'll be the trusted expert helping customers find tech solutions that enhance their lives and bring Telstra's purpose to life: to build a connected future so everyone can thrive.
Responsibilities
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary, Benefits & Conditions
* Hourly Rate: $30.33 per hour
* Junior Rates: Rates apply for those under 20 years of age
* Penalty Rates: Additional 25% for weekday hours after 6 PM, 25% for Saturday hours, 100% for Sunday hours, and 150% for public holidays
* Superannuation: 12% employer superannuation
* Variable Remuneration: 10% variable remuneration (eligibility, calculation and payment per plan rules)
* Paid Leave & Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and ability to purchase up to 4 weeks of additional leave
* Training & Career Growth: Access over 17,000 learning programs with LinkedIn Learning and the Future Ready program
* Flexibility & Culture: Flexible working hours, inclusive culture, and recognition programs
What We're Looking For
* Great Communication Skills: Natural at connecting with people and making their day better
* Solution-Oriented: Ability to tailor solutions for each customer
* Sales Drive: Motivation to achieve and exceed sales targets
* Learning Mindset: Eagerness to grow and develop skills
* Resilience and Positivity: Can-do attitude even when busy
* Customer-Facing Experience: Previous experience is a plus but not required; enthusiasm and willingness to learn will be taught
How to Apply
Ready to kickstart your journey? Click Apply Now to submit your application. After applying, expect an email from our partner HireVue to complete the next step in our assessment process.
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