Overview
NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.
NextSense has been breaking boundaries since 1860. We deliver world-class education (to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We are a registered NDIS provider, working with clients to achieve their goals and potential. We are committed to research and innovation and to educating the next generation to lead the way in hearing and vision services.
Our new world-leading centre for innovation on-site at Macquarie University NSW represents a new era for hearing and vision loss. This nationally significant social infrastructure project was undertaken to nurture, trial and share new ideas and form partnerships that will drive better outcomes for people who are deaf, hard of hearing, blind or have low vision. While the centre is based in Macquarie, its impact will extend across the country to all our sites.
The Role
NextSense has an exciting opportunity for an
Administration Assistant
to join our team at the
Blackburn
site. This is a permanent full-time role, on site, working 38 hours per week and reporting directly to the
Client Services Network Lead
.
As a friendly face on our team, the Administration Assistant plays a crucial role in ensuring that our Deaf and Hard of Hearing clients receive exceptional service. Your genuine care for our clients will shine through as you prioritise their wellbeing at every turn.
Each day promises to be a quick-paced adventure, where you'll follow established processes to ensure timely and accurate appointment bookings and client administration tasks, while supporting our clinical staff in Blackburn. You'll be a puzzle master who enjoys delighting clients and supporting our clinical staff's success through organised and efficient service, knowing that sometimes one size doesn't fit all. You'll make a difference in this role by:
Providing high quality customer service as the first point of contact for all clients, families and incoming enquiries
Ensuring the smooth day-to-day running of reception services while also providing administrative support to other NextSense services
Liaising with clients, visitors and external partners such as hospitals, cochlear implant providers and other allied health professionals
Effectively using the electronic client management system to book appointments, maintain records and bill clients
Assisting in monitoring service agreements for National Disability Insurance Scheme (NDIS) funded clients
Providing support to NextSense therapists such as diary management, assisting with operational tasks and projects
What we can offer you
Competitive remuneration
100% salary packaging allowing you to increase your take home pay
Extensive personal/carer's leave
2 weeks paid leave over Christmas in addition to 4 weeks annual leave
Paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer
Access to industry leading education and professional development
Collaborative work environment
Wellbeing program including Employee Assistance Program
What you'll need
Working knowledge of Microsoft Office applications
Prior experience using a client management system/platform
Demonstrates effective time management and teamwork
Prior experience providing administrative support and following established procedures and guidelines
Excellent verbal and written communication skills
Working With Children Check
NDIS Worker Check
Prior experience providing administrative support to allied health professionals or in the health/disability sector
Working knowledge of the National Disability Insurance Scheme (NDIS) framework
How to apply
For questions, please reach out to our hiring manager
Kelly Elward
at.
NextSense is a child safe organisation; candidate compliance with child protection legislation is essential.
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📌 Administration Assistant- Services
🏢 NextSense
📍 Melbourne