Member Services Team Consultant – Sydney, Melbourne or BrisbaneJoin to apply for the Member Services Team Consultant – Sydney, Melbourne or Brisbane role at Australian Council of Trade Unions (ACTU)Member Services Team Consultant – Sydney, Melbourne or Brisbane6 days ago Be among the first 25 applicantsJoin to apply for the Member Services Team Consultant – Sydney, Melbourne or Brisbane role at Australian Council of Trade Unions (ACTU)Get AI-powered advice on this job and more exclusive features.The Media Entertainment & Arts Alliance is the union and leading advocate for workers in the creative and media sectors. It represents performers, journalists and all other workers in the creative and media industries and has over 15,000 members.Building on our proud history we aim to empower the people who inform and entertain Australia through:Protecting and advancing our rights at work: Improving our members income and conditions, providing timely and expert advice to members, enforcing members rights at work and promoting safe and respectful workplaces.Building Power: Recruiting and growing leaders, activists and supporters, ensuring best practice governance and accountability, continued staff development and building strategic alliances.Building Community: Utilising communications to engage and activate, remaining relevant throughout members lives, reaching out to new areas and being the creative hub.Shaping our Industries: Being the respected and authoritative voice across all of our industries, influencing policy, mobilising our membership and broadening our sphere of influence.Our MembersOur members include people working in television, radio, theatre and film, entertainment venues and recreation grounds, journalists, actors, dancers, cartoonists, musicians, photographers, and opera performers, as well as people working in public relations, advertising, book publishing and website production.Our Locations and StaffingThe MEAA national office is in Redfern in Sydney.There are branch offices located in Melbourne, Brisbane, Adelaide, and Perth.Member Services Team ConsultantDo you have great communication skills and looking for an opportunity to work for just and fair work in the creative industries? MEAA is looking for a new employee for a full-time permanent position in our Member Services Team.The role of the Member Services Team Consultant is one which supports our members and potential members in joining and participating in the union agenda to build a strong and engaged membership. By providing advice and information, the team works with members to support the organising and representation work of the union which is aligned to goals of winning decent and quality jobs for those who work in the media and cultural arts. Members of the team are provided with opportunities for training and development which provide pathways to become Organisers or Industrial Officers in MEAA.Essential CriteriaDemonstrated commitment to MEAA and the broader trade union movement and its values and goals.Highly developed oral and written skills in order to inform and guide members of their work rights and responsibilities.A passion for the arts and those who contribute to creative industries to provide decent working lives for those who work in them.Highly developed organisational and skills such as planning and goal setting and acceptance of accountability.Strong administrative skills.A committed team player who will contribute to group development and collaboration.A proven capacity to work with others in the union, both staff and member leaders.Key Duties IncludeRecruiting and retaining members during conversations that are both outbound or inbound.Provide timely and accurate information to members who may be permanent, contract, casual or freelance workers across the whole union coverage.Giving industrial support to members including:Providing initial advice to members on enterprise agreements and resolving workplace issuesExplaining provisions of agreementsBriefing and working with industrial officersPreferred AttributesStrong communicationCapacity to develop and work to a plan.Previous experience as a workplace leader or delegate.Working knowledge and/or experience within the arts and entertainment industry.Problem identification and resolution skills.Advocacy and/ or dispute resolution skills.Administrative experience in membership/customer databases or CRMs.Industrial relations experience, including working knowledge of agreements and awards.DetailsThe position will be based in Sydney, Melbourne or Brisbane with a package dependent on skills and experience. Benefits include 12.5 % employer contribution to superannuation, 5 weeks annual leave each year, 1 RDO every 4 weeks, plus an additional 3 days leave between Christmas and New Year. Salary sacrificing is available.Applications close on Friday 9 May 2025 at 5pm.Please forward your CV, the names of two referees and covering letter marked attention to Jack Walton to jobs@meaa.org.Apply NowSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionConsulting, Information Technology, and SalesIndustriesNon-profit OrganizationsReferrals increase your chances of interviewing at Australian Council of Trade Unions (ACTU) by 2xGet notified about new Service Consultant jobs in Carlton, Victoria, Australia.Melbourne, Victoria, Australia 4 hours agoCarlton, Victoria, Australia 14 hours agoMelbourne, Victoria, Australia 1 week agoFootscray, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 weeks agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 1 month agoCremorne, Victoria, Australia 3 months agoMelbourne, Victoria, Australia 2 weeks agoCustomer Service Consultant (MLM Wellness)Melbourne, Victoria, Australia 1 week agoClifton Hill, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 4 weeks agoCustomer Service Consultant - 6 month max term contractMelbourne, Victoria, Australia 2 weeks agoCustomer Service Manager - Behind the MeterMelbourne, Victoria, Australia 6 hours agoMelbourne, Victoria, Australia 1 week agoPart-Time Customer Experience Support - BurnleyMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 10 hours agoClient Relations Representative (Melbourne)Port Melbourne, Victoria, Australia 2 weeks agoCustomer Success & Support Lead – HealthTechCustomer Call Centre Operator - Work from home after training!Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoEOI - Resolution Coordinator (Multiple Positions)Melbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 3 weeks agoPort Melbourne, Victoria, Australia 2 weeks agoFootscray, Victoria, Australia 1 week agoPart-Time Customer Experience Support - BurnleySpringvale, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoWe’re unlocking community knowledge in a new way. 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