Your key responsibilities:
• Provide feedback to clients and management regarding the status of problems and service requests to ensure that agreed service levels and client service standards are achieved.
• Undertake change management activities associated with infrastructure provisioning.
• Analyse, advise, recommend and plan maintenance upgrades or enhancements requests for the Departmental IT infrastructure. (SFIA: ITOP 4).
• Research problems and resolve issues to ensure reliable and available services.
• Provide third level support and maintenance of the Departmental IT infrastructure.
• Understand client's business drivers and contribute to client relationships by assisting in the performance analysis of client's infrastructure environments and making recommendations for improvement.
• Undertake the development and maintenance of procedures and guidelines to ensure continuous improvement of ITS operations.
• Participate in the development, design, implementation and evaluation of whole of Government IT related initiatives.
• Provide and maintain timely, client focused network, problem and service management for IT services and facilities.
• Provide mentoring and support to more junior engineers and support technicians in the appropriate use and support of technologies.
Applications to remain current for 12 months.
Job Ad Reference: QLD/656543/25
Closing Date:Tuesday, 9 September 2025
Unlock job insights
Salary match Number of applicants Skills match
At the Department of Justice we are dedicated to creating a safer, fairer, and more just Queensland.
Working in our department gives you the opportunity to address complex issues, such as reducing the overrepresentation of First Nations people in the justice system, ending domestic and family violence, and minimising gambling harm.
Join a team of passionate, supportive professionals committed to making a meaningful impact every day.
At the Department of Justice we are dedicated to creating a safer, fairer, and more just Queensland.
Working in our department gives you the opportunity to address complex issues, such as reducing the overrepresentation of First Nations people in the justice system, ending domestic and family violence, and minimising gambling harm.
Join a team of passionate, supportive professionals committed to making a meaningful impact every day.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
What can I earn as a Systems Administrator
#J-18808-Ljbffr