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Description
We are seeking a talented Service Advisor to provide world-class service to our major Mining, Automotive, Marine, and Power Generation customers in Karratha. Reporting to the Operations Manager, this is a residential position located in the vibrant city of Karratha. This role offers a generous remuneration package and a location allowance (residential). In this role, you will:
* Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
* Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
* Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
* Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
* Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
* Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.
Responsibilities
To be successful in this role, you will need:
* A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
* Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
* Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
* Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
* Strong attention to detail and experience managing complex workflows and documentation requirements.
* Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
* Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration and 20% location allowance is offered.
Qualifications
Service Advisor - Servicing the Mining, On-Highway, Marine, and Power Generation sectors. Residential role, generous remuneration, plus 20% location allowance.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Manufacturing
This job is active and accepting applications.
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