Job Description
Serco is a workplace where professionals can develop and grow.
This permanent, full-time role is based in Adelaide, South Australia. You'll collaborate with the Administration Manager and other operational teams to maintain a safe and structured environment.
The Administration Officer is responsible for providing administration support and assisting the site with rostering to provide effective coordination and rostering of the operational areas, visits processing, switchboard, and other general administrative areas as required.
You will make a positive impact by:
* Coordinating and maintaining staff rosters to ensure optimal shift coverage
* Supporting professional visit scheduling and handling general visit inquiries
* Managing switchboard operations and fielding incoming calls with professionalism
* Completing data entry and supporting key administrative processes including medical admin
* Liaising with operational managers and workforce management teams to support daily staffing needs
* Upholding confidentiality, accuracy, and attention to detail in all administrative functions
This role requires you to thrive in fast-paced environments, be organised, and offer excellent customer service. You bring a professional demeanour, strong communication skills, and a high level of integrity.
Your ideal skills & experience include:
* Strong proficiency in Microsoft Office (especially Excel and Word)
* Excellent written and verbal communication skills
* Accuracy and efficiency within systems
* A high level of professionalism, integrity, and helpful phone demeanour
* The ability to interact with a range of stakeholders and maintain confidentiality
* Knowledge of rostering and payroll systems is highly desirable
This position carries trust and responsibility. A comprehensive probity assessment, including a Federal Police Check, is part of the selection process.