Overview
The National Security Sector at Leidos currently has an opening for Tier 2 Hardware System Maintainer for our Incident and Service Request Response Team to support a client's requirements in a challenging, dynamic setting located in Alice Springs, AUS. The position requires an active TS/SCI, with Polygraph and approved medical and psychological exams.
Responsibilities
Engage in hardware troubleshooting, repair and replacement.
Communicate with customers and technical components to fully understand the incident, service request or problem.
Research problems by accessing internal and external knowledge databases.
Facilitate technical communications between operations and development staff.
Distribute defect reports and system data collected during anomaly investigations.
Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
Analyze customer problems and implement appropriate corrective action to initiate a repair and return to service in the field.
Assist with property and asset management.
Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required timelines and level of information details.
Conduct datacenter walkthroughs to proactively identify issues with supported hardware and equipment; resolve or escalate as needed.
Basic Qualifications
TS/SCI with Polygraph is required.
BA degree and 8+ years of prior relevant experience, or Masters with 6+ years of prior relevant experience.
Current DOD 8570 certification applicable to the position (typically Security+).
Proven computer hardware and system troubleshooting skills.
System administration skills.
Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
Ability to work in a fast-paced, collaborative team workplace.
Ability to carry/lift 30 pounds of equipment.
Preferred Qualifications
Working knowledge of ServiceNow/HelpNow.
Experience in working with, collaborating with system users and customers.
Ability to be flexible and quickly adapt to changing situations.
Ability to demonstrate resourcefulness.
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📌 Tier 2 Hardware System Administrator - Ts/Sci With Poly
🏢 Leidos Australia
📍 Alice Springs