Assistant Manager / Optical Dispenser – Full Time or Part Time
Adrenaline Optometry is a boutique, family-owned practice located in Terrigal. We pride ourselves on providing personalised eye care and a premium experience for our patients.
Due to growth, we are looking for a friendly and motivated team member to join our practice.
This role would suit someone with retail and optical experience who enjoys fashion, helping people, and delivering excellent customer service.
About the Role
This is a varied role where you will work across customer service, eyewear styling, and general practice support.
Your responsibilities will include:
• Greeting patients, managing appointment bookings, explaining examination types, and delivering a seamless, high-end customer experience from initial contact
• Assisting patients in selecting frames and lenses that suit their lifestyle
• Providing exceptional customer service and building strong relationships with patients
• Processing orders and managing patient records using our digital practice software and databases
• Taking digital measurements for eyewear, including heights and fitting measurements, and assisting with frame adjustments (training provided)
• Understanding and interpreting optical prescriptions to ensure accurate lens ordering and dispensing
• Managing phone enquiries, emails, and appointment bookings
• Processing online orders including packing and shipping
• Maintaining stock displays and ensuring the practice presentation remains high-end and welcoming
• Supporting the day-to-day operation of the practice
About You
We are looking for someone who is:
• Qualified Optical Dispenser or Optical Assistant with minimum 1 year experience
• Friendly, confident and enjoys working with people
• Passionate about fashion and eyewear styling
• Strong accuracy and confidence with mathematic calculations are essential for this role
• Reliable, organised and detail-oriented
• Highly confident and efficient using computers, software programs (ie Microsoft Office) and
• Confidence in using digital optical measuring systems as strong technical ability and speed are essential for this role
• Experience using HICAPS and online practice management software is preferred ie Sunix
• Experienced or comfortable working with high-end clientele, providing a premium level of service and attention to detail.
• Worked with premium eyewear brands (eg Prada, Tom Ford, Ray-Ban, Maui Jim)
• Available to work some Saturdays (as agreed) (9:00am – 1:00pm)
Benefits
• Competitive hourly rate based on experience. - Health Professionals and Support Services Award
• Flexible employment options – full time or part time
• Saturday penalty rates
• Superannuation
• Ongoing training and mentoring
• Opportunity to complete a Certificate IV in Optical Dispensing through an RTO
If you would like to join our growing practice, please email your resume and a cover letter outlining your experience.