Our company is a large family-owned franchise of the Avis Budget group with 16 offices located throughout the outer suburbs of Melbourne and regional Victoria. Currently due to increased demand, we have a vacancy for a Customer Service Representative at our Pakenham and surrounding branches on a casual basis.
So, what does a day look like when you work for us? Well, we have a saying that no two days are the same and its true. As a Customer Service representative, you will
- Be front of house greeting customers and processing their rentals.
- Answer the phones and take reservations, be it in our branch or our new reservations centre.
- Deliver vehicles to customers
- Drive vehicles between local branches.
- You will have a lot of fun!
So, what are some of the benefits of working for our company? Well, here are a few;
- You will be part of a large team who all look out for each other. Be it at your own branch or neighbouring branches.
- You will be part of a stable company that has an outstanding customer service record. (We survey every customer after their rental to get their feedback. – in 2024 we had an overall Customer NPS score of 81 which is way above industry standards.)
- You will be on a monthly incentive scheme that is based customer service and sales results.
- You will be given automatic membership to Perkbox which will give you discounts for thousands of retailers including Woolworths, JB Hi Fi and Hoyts.
- You will join a large family-owned company that has been going since 1988 that values its employees.
All we need from you is a Can Do attitude and a commitment to the customer. This role is casual and hours will vary, sometimes we may only need help for a 3 hour shift, some days we may need you all day, both during the week and weekends, we can work with your availability as well, however please note that the majority of days you will need to available for shifts starting at 7.30am. Sunday morning availability is a must as well.
There also will be additional hours available at multiple locations, we have branches at Dandenong, Frankston, Mornington, Cranbourne, Ferntree Gully, Warragul and Pakenham.
We believe in promoting from within and fostering an workplace where our team members can grow, develop, and thrive. When you join us, you're not just filling a role—you're building a career.
To apply, please submit your resume along with a cover letter detailing why you’re a perfect fit for this position, please mention your availability, and how you, have the Can Do attitude!
So, if you are a hard worker, want to have some fun at work and are a team player, we would love to talk to you.