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Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a 'One Team' culture which means at Hertz you will be exposed to all our different brands and be a part of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals.
We're looking for a customer focused, self motivated, highly flexible and results driven Location Manager to lead our Gladstone operation and continue our success in the future of car rental. At Hertz, you're in the driver's seat to achieve your full potential and grow your career.
What is this role all about?
Reporting to the Area Manager, you will be responsible for the overall management of the retail, financial and operational performance of your given store/s, including multi-brand. As part of the regional leadership team you will analyse and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
Drive revenue growth, business productivity, and fleet utilisation targets
Deliver continuous improvement of service quality and customer experience
Hold regular staff meetings and communicate effectively by informing staff on a regular basis about corporate strategies, initiatives and business performance to enable them to contribute more successfully and effectively to the success of the organisation
Recruit, plan, schedule, manage and monitor staffing levels in line with business volume and targets; support any outsourcing company in achieving optimal staffing levels
Continuously train and coach all location employees, provide regular and frequent feedback to each staff member about their performance, and recognise those producing superior results
Liaise and co-operate with COE partners to ensure appropriate support is delivered to the airport organisation by the COEs
What do we need from you?
With previous leadership and staff management experience, our ideal candidate will possess:
Experience in rental cars, tourism or operational leadership preferred
Outstanding communication skills with the ability to motivate and inspire success
Relationship management skills with a strong customer focus
Managing employees effectively, including training, developing and setting expectations
Solution focused, with effective decision making and analytical skills
Ability to adapt to operational peaks and troughs and stay calm under pressure
Superior personal organisational skills
What do you get?
In return for your hard work and dedication, you will be rewarded with:
A supportive team environment
Excellent organisational culture
Competitive salary package includes bonus & company car
Opportunities for learning and development
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