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Customer service representative

Melbourne
beBeeService
Customer Services agent
Posted: 11 July
Offer description

A new opportunity has emerged to play a vital role in serving the community.


About the Job

As a Retail Customer Service Officer, you will be part of a dynamic team that ensures every customer experience is exceptional. You will work closely with colleagues to provide top-notch service, ensuring each interaction is memorable and positive.

* You will be responsible for handling customer sales and service transactions accurately and efficiently.
* You will manage high-value transactions, including cash, cheques, credit cards, and EFTPOS, with precision and care.
* You will conduct identity services, such as Australian Passport Interviews, with professionalism and sensitivity.
* You will promote products and services through up-selling, cross-selling, merchandising, and promotional activities, driving business growth.
* You will assist with mail lodgements and associated costs, providing excellent support to customers.
* You will build rewarding relationships with customers by understanding their needs and preferences.
* You will assist with administrative duties, such as stocktaking and record maintenance, ensuring seamless operations.


About You

We are seeking a friendly, enthusiastic, and reliable individual who enjoys working in a team environment. You should be committed to putting the customer first and making a positive community impact.

* You should have experience in customer service and/or cash handling.
* You should be able to lift up to 16kgs of mail regularly and stand during shifts.


Benefits

We offer a long-term investment in your growth, aligned with our values of trust, inclusivity, empowerment, and safety. We foster a culture where everyone feels valued and authentic. We support your wellbeing, recognition, and rewards through Post Perks and more.

We are committed to accessible, inclusive recruitment and workplaces. For questions about accessibility, please contact our Diversity & Inclusion team.

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