About the Job
This role is responsible for attending to customer premises to carry out servicing, inspections and repairs of access equipment.
Our team members are dedicated to providing a superior level of customer service and liaise with internal and external stakeholders to ensure customer needs are met within their given region.
Key Responsibilities:
* Carry out inspections and repairs of equipment, focusing on elevating work platforms, telehandlers and lighting towers.
* When attending customer sites, make every effort to repair machines on site, limiting the need to transport them off site.
* Be available to travel, including overnight accommodation when requested.
* Responsible for completing all necessary paperwork and inspection forms in a timely manner.
* Notify the Field Service Coordinator if repairs or services can't be completed during the visit and provide information for quoting purposes.
* Provide a superior level of customer service.
* Liaise with technical support, including manual interpretation where required.
* Conduct van audits and stock takes.
* Perform general administrative duties relevant to the role, including entering accurate job notes.
Requirements:
* Previous experience in a similar role, with experience in mechanical, hydraulic and electrical advantageous.
* Ability to effectively communicate both written and verbal.
* Establish rapport with internal and external customers.
* Hold a valid drivers licence.
* Proficient language, literacy and numeracy skills, including ability to write job notes and understand basic numeracy.
* Ability to travel 25%.
Preferred Qualifications:
* Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field.
* Strong organizational skills with exceptional follow through and attention to detail.
* Effective time-management and prioritization skills, able to multi-task and meet deadlines.
* Ability to work in a fast-paced environment with constantly changing requirements.
* Experience with various web-based software applications.
* Working at heights license.