We are seeking an experienced and motivated Technical Support Specialist to join our team. The ideal candidate will have a strong background in troubleshooting and resolving IT-related issues.
The role involves providing initial support to end-users and clients, responding promptly and professionally to service desk requests via phone, email, and ticketing systems.
* Key Responsibilities:
* Diagnose and resolve Level 1 incidents and requests related to hardware, software, network, and other technical issues
* Document all user interactions, solutions, and outcomes within the ticketing system
* Evaluate complex issues and escalate to Level 2 or 3 teams as needed
* Collaborate with team members to resolve issues swiftly and effectively
Requirements
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
Benefits
We offer a competitive compensation package, opportunities for career growth, and a collaborative work environment.