**Our Client**
One of the world's largest companies headquartered in US entered Australian market with passion and determination to drive innovation of the medicines that help patients from seroius deseases. Backed by the US head office, company is committed to supporting the future of Australian medicines and the communities they serve through its rapidly growing portfolio of products, specialised engagement platforms and strategic partnerships.
**Key Responsibilities and Major Duties**
- Perform troubleshooting to resolve enquiries
- Escalate to the appropriate department (Lv2) if required
- Log and manage enquiries and requests using tracking system
- Analyse and identify trends of enuiies in issue reporting and devising preventive solutions
- Follow up any pending requestss and eneuiries
- Update knowledge database for continuous learning purpose
- Communicate effectively in Mandarin and English
- Handle any ad-hoc duties requested by managers
**Experience and Skills**
- Preferrably Degree or Diploma in Information Technology
- 0-3 years of prior related work experience in a technical support environment, or a help desk workplace
- Demonstrated ability to troubleshoot and analyse computing issues
- Ability to explain technical information to clients, management and peers with effective verbal and written communication
- Fluent in Mandarin and English
📌 Mandarin Speaking It Service Desk Analyst
🏢 HOBAN Recruitment
📍 Melbourne