HLB Mann Judd is a leading, award-winning chartered accounting and advisory firm based in Sydney. Known for being a people-focused and mid-sized practice, we offer a broad range of services including audit & assurance, wealth management, tax consulting, and advisory services for private companies, family businesses, not-for-profits, and individuals.As a proud member of HLB International – the 8th largest global accounting network – we leverage local expertise and global resources to meet client needs, with over 46,755 professionals across 157 countries.Recently, we were recognized as the Best Accounting & Consulting Services Firm at the 2025 Client Choice Awards. These accolades reflect our commitment to delivering exceptional service through our talented team.The role:Our Sydney office is made up of 200 people including 21 partners and are looking for an enthusiastic individual, with a strong work ethic that loves learning new technologies to join our Shared Services team as an Service Desk Analyst. This is a full-time position in our Sydney office.Your day-to-day will have you provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues.Responsibilities:Provide a mixture of Level 1 and Level 2 service desk supportUnderstanding of end user support and escalation processes.A good general knowledge of technical infrastructure including Windows 10/11 and M365Imaging and setup of laptops for usersProviding technical support for Windows OS, MS Office and basic support for other core applications, logging in and printing.Adding, maintaining and de-activating users in Active Directory, Exchange and core application systemsProviding Remote and Onsite technical support to all end users including support and maintenance of software, desktop, server, hardware and access to the networkAV and meeting supportDocumentation of systems and processesAn eagerness to learn and take on new challenges.The successful person will have:Minimum 2 years’ experience working in this type of roleInitiative, a 'can do attitude' with the ability to multi-task under pressureExcellent communication skills and phone mannerPrior experience repairing and installing hardware on notebook and desktop computers.Proven experience with technical troubleshooting and ability to solve problems autonomouslyKnowledge of installing various hardware and software and/or relevant tertiary IT qualificationMicrosoft Active Directory experienceExperience with a hypervisor such as Hyper-V, VMware vSphere and MS Azure cloudCreating and managing a standard operating environment (SOE), ideally within Microsoft SCCMExperience with various Backup & Data recovery solutionsUnderstanding of networking concepts (TCP/IP, VPN, Routing, DNS)Network peripherals installing and configuring (switches, printers etc) would be an advantageWhy HLB Mann Judd?We have a strong and inclusive culture, that is based on mutual respect, collaboration and personal development. We are a thriving firm and have enjoyed a year of record growth, through winning significant new work, all of which is delivered by our wonderful people.Our list of benefits include:Full-time Permanent PositionCompetitive remuneration, subject to regular reviewsHybrid and flexible workingOpportunities for personal growth and developmentConvenient office location in BarangarooPaid parental leave and purchased leave options.Social functions as part of the HLB Monthly Culture Calendar and team building days.Corporate social responsibility and volunteering opportunitiesSocial sporting teamsA comprehensive wellbeing program including access to our EAP, discounted health insurance, flu shots and health screens.To apply:If you feel you meet the above criteria, click apply now and submit your CV and cover letter.Please note the successful applicant will be required to undertake a National Police Check as part of our reference checking process.Disclaimer: HLB Mann Judd does not accept unsolicited agency resumes. HLB Mann Judd is not responsible for any fees related to any form of introduction nor unsolicited resumes.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at HLB Mann Judd by 2xGet notified about new Service Desk Analyst jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoSurry Hills, New South Wales, Australia 2 weeks agoBlacktown, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 weeks agoNorth Ryde, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia A$75,000.00-A$85,000.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoBankstown, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoAd Hoc Service Desk Analyst - Desktop, Networking, projectSydney, New South Wales, Australia 4 days agoTechnical Support Specialist Exec SupportMascot, New South Wales, Australia 2 weeks agoService Desk Manager AU/NZ - Managed ServicesSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoTechnical IT Trading Support (Financial Trading)Greater Sydney Area A$89,686.00-A$98,654.00 3 weeks agoSydney, New South Wales, Australia 48 minutes agoSydney, New South Wales, Australia 5 days agoCall for Panel of Technical Specialists and Advisors (Cambodia Development Support Unit)Technical Project Manager (IT Infra System/Support)Sydney, New South Wales, Australia 3 weeks agoChatswood, New South Wales, Australia 15 hours agoAGSVA Cleared Non-Technical Project Management & Support (Sydney) - EOIAGSVA Cleared Technical Project Management & Support (Sydney) - EOISydney, New South Wales, Australia 6 days agoWe’re unlocking community knowledge in a new way. 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