Overview
Harry Perkins Institute of Medical Research – Nedlands WA
The Perkins is seeking a customer focused and technically capable Desktop Support Technician to join our Technology team and help ensure the smooth operation of critical IT services that support world-leading medical research. This position is offered on a full time permanent basis, located at our state-of the-art medical research facilities in Nedlands.
About the Perkins
The Harry Perkins Institute of Medical Research, affectionately known as 'the Perkins', is Western Australia's leading medical research facility, investigating the diseases that most impact our families including the hardest to treat cancers, heart disease, diabetes and rare genetic diseases. At the Perkins, we support WA's best medical researchers to beat the world's toughest diseases to give you and your loved ones the best chance to live longer, healthier and better lives.
About this role
Reporting to the General Manager, Technology, the Desktop Support Technician supports the day to day operation of ICT services across the Institute, providing desktop and operational support to staff across the Perkins buildings. The role works closely with the ICT team and external partners to maintain end-user systems, networking infrastructure and operational technologies including telephony, CCTV and access control. The key responsibilities of this role include:
* Providing first and second level technical support across hardware, software and networking systems
* Logging, monitoring and resolving user support requests through the IT ticketing system
* Installing and configuring desktop computers, laptops, printers and other peripherals
* Supporting and maintaining telephony systems, including handset configuration and troubleshooting
* Maintaining the IT asset register and assisting with equipment audits
* Creating and managing user accounts and access permissions
* Supporting networking infrastructure including server room equipment installation and port patching
* Coordinating small operational ICT projects under the guidance of the Infrastructure Lead
This role would suit someone who enjoys hands-on IT support, problem solving and delivering excellent customer service in a fast paced environment. You will enjoy working with a diverse range of users including researchers, operational teams and external partners.
To be successful in this role, you'll have:
* A qualification in Information Technology, Computer Science or a related field, or equivalent practical experience
* Strong knowledge of computer hardware, operating systems, networking and IT security principles
* Experience providing desktop or service desk support in a professional environment
* Excellent customer service skills and the ability to communicate technical information clearly to non-technical users
* Strong problem-solving and troubleshooting capabilities
* The ability to prioritise tasks, work independently and meet deadlines
* Strong organisational and record-keeping skills
* A current WA C-Class Driver's Licence and ability to obtain a National Police Certificate
Desirable
* Experience working with Mobile Device Management (MDM) platforms
* Exposure to scripting or automating repetitive IT tasks
* Experience supporting network infrastructure or server environments
* Relevant vendor certifications (e.g. Microsoft, Cisco or similar)
What we offer
* Flexible working options
* A supportive and passionate team
* The opportunity to make a positive impact in a community-focused organisation with global reach
* The ability to salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your take-home pay
* Generous leave benefits, including:
o 3 days paid extra leave at the end of the year
o Up to 16 weeks paid parental leave
o 2 days of paid cultural and community engagement leave
Application details
Are you ready to make a difference?
To apply, please submit your cover letter addressing the selection criteria and your resume. Only applications submitted via Seek will be considered.
Applications close on 9th April 2026, however we'll begin interviewing as soon as we hear from the right people so be quick!
Enquiries can be directed to Tiffany Gunner, People Partner on (08) 08 6151 11 or email ******@perkins.org.au.
To find out more about the Perkins, please visit https://www.perkins.org.au.
At the Perkins, we value, embrace, and celebrate the strength of our diverse experiences, thoughts, and beliefs. We are committed to a safe, equitable and inclusive culture where every person can innovate and thrive. This enables us to deliver pioneering research that improves global health outcomes.
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