Regulatory Operations Division - APS Level 5 - Bulk Recruitment
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About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
About the Regulatory Operations Division (ROD)
The Regulatory Operations Division is responsible for monitoring, assessing, and enforcing compliance across the aged care sector. ROD includes several branches:
* Audit: Conducts audits of aged care services against the Quality Standards.
* Risk Intake and Inspectorate: Investigates complaints and incidents and conducts inspections to ensure provider compliance.
* Registrar: Assesses applications for provider registration under the new Aged Care Act.
* Compliance and Enforcement: Manages investigations and regulatory actions for non‑compliance with aged care legislation.
Some roles require mobility and travel, including overnight stays.
About the Role
The Commission has multiple opportunities available in our Regulatory Operations Division across Audit, Risk Intake/Inspectorate, Registrar and Compliance and Enforcement.
* Auditor: Work under the direction of the Lead Auditor and Assistant Director – Audit and conduct scheduled audits for Category 6 (residential) and Category 4 and 5 (home care) aged care providers.
* Registry Assessor: Manage and conduct assessments of new entrants and registered providers as set out under the new Aged Care Act 2024, other relevant aged care legislation and the Commission's Regulatory Strategy.
* Compliance Officer / Investigator: Apply expertise in assessing matters, applying the legislative framework, providing recommendations, analysing risk and case‑managing matters through to resolution. Investigate issues, interpret evidence, and influence behaviour to achieve outcomes. Knowledge or experience in investigations and case preparation involving enforcement outcomes is expected.
Position Duties
* Conduct audits, inspections or assessments of aged care providers.
* Review documentation and evidence to determine compliance.
* Engage with providers, older people and stakeholders.
* Prepare reports and recommendations.
* Support regulatory decision‑making.
* Lead or contribute to teams and projects.
* Participate in field‑based work and travel as required.
Position Eligibility Requirements
* Apply sound judgment and integrity in decision‑making.
* Communicate clearly and respectfully with diverse stakeholders.
* Analyse complex information and prepare evidence‑based reports.
* Work collaboratively in team environments.
* Manage competing priorities and meet deadlines.
* Understand or quickly acquire knowledge of aged care legislation and regulatory frameworks.
* Demonstrate adaptability, curiosity and a commitment to public service.
* Use digital tools and systems confidently.
Additional Position Requirements
* Essential requirements: A current unrestricted licence is essential to support the travel expectations of the role.
* Vaccination requirements: Have had seasonal influenza and COVID‑19 vaccination.
* Travel requirements: Occasional interstate/intrastate travel may be required (applicable travel expenses are covered under the Commission's travel policy). Local, interstate and intrastate travel for field‑based work is expected, with overnight stays 2 weeks out of every 4 weeks. Overnight stays will range from 1–4 nights. Staff will be consulted where additional overnight travel is required. Applicable travel expenses are covered under the Commission's travel policy.
Training and Development
* The Regulatory Essentials Program – a learning development program delivered by the Commission.
* The Auditor Training Program – supports the Commission's assessment methodology.
* The Authorised Commission Officer Training – supports the Commission to uphold the rights of older people under the Statement of Rights.
Position Notes
* Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.
* The intention of this selection process is to establish a merit pool to fill various roles in the Regulatory Operations Division, both immediate and future vacancies.
* Ongoing (permanent) and non‑ongoing (temporary) positions may be offered from the merit pool, with terms up to 12 months and possible extension up to 24 months.
Seniority Level
* Not Applicable
Employment Type
* Full‑time
Job Function
* General Business, Other, and Administrative
Industry
* Government Administration
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