About the role
Motorserve is seeking an experienced Panel Shop Manager to oversee the day-to-day operations of our busy automotive panel shop in Townsville, QLD. In this full-time role, you will be responsible for managing a team of skilled panel beaters and painters, ensuring high-quality repairs and exceptional customer service.
What you'll be doing
* Supervising and coordinating the work of the production team to ensure efficient and timely completion of vehicle repairs.
* Uphold strict quality assurance and workplace safety standards.
* Actively monitor KPIs such as cycle times, efficiency, gross profit, and customer satisfaction.
* Providing guidance, training, and mentorship to the shop team to support their professional development.
* Liaising with customers, insurance companies, and other stakeholders to manage job scheduling, provide updates, and address any concerns.
What we're looking for
* Trade-qualified Panel Beater or Spray Painter with a minimum of five years of hands-on industry experience.
* Minimum of five years' experience in a management role, preferably automotive experience.
* A current driver's licence and permanent work rights.
* Results driven mindset.
* Commercial focus.
What we offer
At Motorserve Pty Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:
* People First Focus: We put our people at the heart of everything we do, your safety and wellbeing come first.
* Exclusive Perks: As part of the IAG family, enjoy up to 50% off insurance (car, home, travel), discounts on NRMA holiday parks, complimentary roadside assistance, and discounted repairs and servicing.
* Career Growth: At Motorserve we are big on developing our people. We love to see our employees learn, grow, and move up with clear pathways to progression.
* Bonus & Incentives: Get rewarded for referrals with up to $1,000 cash bonuses, plus an annual performance bonus.
* Work-Life Balance - No weekend work because we know life exists outside the workshop.
* Supportive Culture - Access our 24/7 Employee Assistance Program for you and your family whenever you need it.
About us
Motorserve Pty Ltd is a leading provider of automotive repair and maintenance services in Townsville and across Australia. With over 20 years of experience, we pride ourselves on delivering exceptional service and high-quality workmanship to our customers. As a growing business, we are constantly seeking talented individuals to join our team and contribute to our continued success.
If you are an experienced tradesperson with a passion for leadership, we encourage you to apply for this exciting opportunity.