About the Department
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:
* Growing innovative & competitive businesses, industries and regions
* Investing in science and technology
* Strengthening the resources sector.
The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people.
If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia's future.
Please see the APSC's APS Employee Value Proposition for more information on the benefits and value of employment within the APS.
About the team
The Chief Information Officer Division (CIOD) is a dynamic, fast-paced team that leads the digital agenda for the Department of Industry, Science and Resources. Working closely with stakeholders, CIOD co-designs digital experiences that make it easier to innovate, collaborate, communicate, and continuously improve digital services through smart design and leading-edge technology.
The ICT Operations Branch delivers high-quality ICT support and core infrastructure services, ensuring staff across the department have access to secure, reliable technology.
The Assistant Manager, Desktop and Executive ICT Support is within the ICT Support Services Team and is responsible for overseeing desktop and executive ICT services across the department. The role leads a skilled team to provide high-quality customer service and timely, specialist technical support to Ministerial and SES staff, while driving continuous improvement across the ICT Operations Branch.
The opportunity
This role offers a high-visibility leadership opportunity within ICT Operations. You will lead a capable team delivering trusted, responsive ICT services to Ministerial and SES staff while improving service delivery and supporting executive operations across the department.
Our ideal candidate
The role requires sound judgment and leadership, including the ability to set strategic direction, deliver results, build productive relationships, act with integrity, and communicate with influence. This includes:
* Demonstrated experience leading desktop and executive ICT services that meet senior stakeholder and business needs.
* Excellent communication and stakeholder engagement skills, with a track record of relationship building and liaison with Ministers' offices and senior executives.
* Strong leadership and people management skills, with the ability to motivate, support, and develop staff.
* Sound knowledge of ITIL practices and current technologies relevant to desktop and executive support.
* Ability to manage competing priorities and deliver high-quality outcomes under pressure while maintaining service standards and stakeholder confidence.
* Commitment to continuous improvement and innovation through better processes, tools, and practices.
The key duties of the position include:
To be successful in this role, you will need to demonstrate your ability to:
* Lead and manage the Desktop and Executive ICT support teams, fostering a collaborative and customer-focused culture.
* Focus on providing high-level support to executive (VIP) users, guaranteeing fast, effective resolution of their IT issues, tailored solutions for their unique needs, and minimal disruption to their work.
* Coordinate the provision of efficient desktop support services, including troubleshooting, incident management, and hardware deployments.
* Deliver high-level support for executive staff, including VIP IT assistance, device management, and tailored solutions.
* Contribute to strategic planning and implementation of IT service improvement projects.
* Maintain compliance with organisational policies, procedures, and security standards.
* Develop and maintain positive relationships with stakeholders, executives, Ministers' offices and key business areas across the organisation.
* Provide mentoring and professional development opportunities to team members.
Eligibility
To be eligible for employment in the APS and the department, candidates must be Australian Citizens.
Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.
Notes
Minimum of 2 years' experience in a like or related field
Aspects of this role will require successful applicants to be onsite.
A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.
The department does currently offer flexible work opportunities for many roles. This vacancy is ACT - Industry House based, although flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further.
Getting to know the Department of Industry, Science and Resources (DISR)
The department's Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the department with the needs of the individual. Options may include full time/part time working arrangements, working from home or other arrangements. Our employees say they recommend our department as a good place to work. Our workplace is one that encourages and supports all employees to have a sense of belonging and a culture that allows them to bring their authentic selves to work every day. Our reconciliation vision supports a workforce with opportunities and career pathways for Aboriginal and Torres Strait Islander peoples. The vision allows them to feel empowered and helps to ensure that the department and broader community can benefit from the knowledge and experience of Australia's First Peoples. We encourage applications from people of all ages, abilities, nationalities and backgrounds including Aboriginal and/or Torres Strait Islander people, mature age, culturally and linguistically diverse people, people of the LGBTIQA+ community and people with disability. The department wants to give candidates the opportunity to demonstrate their full potential during a recruitment process. We encourage candidates who require any adjustments or support as part of the recruitment process to reach out and discuss them with the job's contact officer. Candidates are also welcome to contact our Inclusion team at *********@industry.gov.au for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss how we can support you.