Overview
In this pivotal role, you'll lead and empower a team of Energy Executives, ensuring they have the guidance, support, and motivation needed to consistently meet performance targets and contribute to the delivery of our wider operational strategy. Acting as a key point of escalation and oversight, you'll help maintain high standards, drive continuous improvement, and ensure our processes support exceptional customer experiences.
You'll play a central role in monitoring performance, managing workloads, and resolving barriers that impact delivery. You'll also support strategic initiatives by contributing to business change projects, system development, and external meetings, representing the needs of your team and department. If you're a leader with a passion for operational excellence and team development, this is an exciting opportunity to make a meaningful impact.
Responsibilities
* Lead and empower a team of Energy Executives, ensuring guidance, support, and motivation to meet performance targets and contribute to the wider operational strategy.
* Act as a key point of escalation and oversight to maintain high standards, drive continuous improvement, and ensure processes support exceptional customer experiences.
* Monitor performance, manage workloads, and resolve barriers that impact delivery.
* Support strategic initiatives by contributing to business change projects, system development, and external meetings, representing the needs of the team and department.
Qualifications
* Intricate working knowledge of Smartest Energy products and operational processes.
* Track record of team leadership or showing leadership potential through performance in a team role.
* Track record in developing and managing strong cross-business relationships.
* Experience of successfully dealing with or managing change.
* Able to manage additional projects/responsibilities outside of the normal job scope as and when required.
What sets us apart
* Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
* Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
* Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We\'re committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.
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