Customer Service Officer - Commercial Services Team
Bunnings, Sydney, New South Wales, Australia
Overview
Join us and apply for the Customer Service Officer - Commercial Services Team role at Bunnings.
What's in it for you
Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
Free standard OnePass membership
Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
12 weeks paid parental leave, regardless of gender
Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build
The Role
The Commercial Services Team are expanding across Australia to provide greater support to our Account Managed customers both locally and nationally. As a Customer Service Officer in our Commercial Services Team, you will support your local Account Managers in delivering Best Experience through customer support, in-depth quoting and order management whilst utilising the latest technologies and tools at your disposal.
This CSO role operates Monday to Friday and reports directly to your Workflow Coordinator in your state's support office. The CSO will be close to the action in your local store 3 days a week with the ability to work from home for the remaining two days. You will be provided a work laptop to complete duties in-store and from home.
This opportunity focuses on Account Managed customers while remaining connected to your community and region, using your local knowledge. You will process complex requests such as Windows, Beaumont Tiles, Supply & Install, BuildXact connections, Landscape quoting and complex Trade Assist quoting.
If you are an exceptional problem solver with a passion for commercial, quoting and providing the best experience, apply today to be part of our rapidly growing CST team. There are multiple opportunities available across the country—apply to your relevant region.
What's Involved
Be the point of contact for Account Managed Customers in your local area.
Work closely with Account Managers, liaising with Trade & Category Specialists, Trade Centres, Trade Assist and various store teams.
Use our CRM system to ensure all interactions are delivered through this system as the single point of contact for our customers.
Listen and act on customer feedback to improve overall service while supporting the relationship and retention of our customer base.
Identify performance issues and coach team members.
Meet key performance indicators including all processes and procedures.
You'll Need
Building / Construction knowledge
Strong administrative skills with attention to detail
Resilience and problem-solving abilities
Customer-focused mindset; responsive to customer needs
A strong desire to keep up to date with the latest trends in the whole-house offer and developments in building products and material supply
Strong planning and organisational skills
Experience quoting via COS advantageous
Additional Information
Bunnings is committed to fair treatment of all applicants. If you require an adjustment, please let us know. If you have the experience, skills and a passion to grow but don't meet every single point, please still apply. Contact us at for more information.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry, operating from a network of stores, trade centres, frame and truss sites and online. By joining our team, you'll have the opportunity to grow, develop, have fun and make a positive difference to our customers and communities.
Please note that background checks may be required if you are offered a role, including police, employment, medical and qualification checks. A police check that reveals a criminal record will be assessed for its impact on the role's key requirements.
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