A Guest Service Agent is needed to provide exceptional customer service at a leading accommodation provider.
Key Responsibilities:
* Deliver a smooth and efficient check-in process, addressing immediate inquiries and needs.
* Maintain clear communication with guests, colleagues, and stakeholders across various channels.
* Process guest reservations, updates, and special requests accurately.
* Act as the primary point of contact for guests throughout their stay, offering prompt assistance and personalized recommendations.
To be successful in this role, you should have excellent communication skills and be able to work well under pressure. You should also be able to maintain confidentiality and handle sensitive information discreetly.
What We Offer:
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.
* The chance to work with a diverse range of guests and colleagues.