About the Role
The Assistant Customer Service Manager leads the day-to-day Order-to-Cash operations for Campari Australia. This role ensures exceptional service delivery, accurate order execution, and seamless collaboration with Sales, Supply Chain, and logistics partners. You will be the operational heartbeat of Customer Service, driving accuracy, compliance, and timely problem-solving across On-Premise, Off-Premise, Export and Duty Free channels. This is a hands‐on role designed for someone who thrives in fast‐paced environments and elevates operational standards every day.
What You'll Lead & Deliver
Customer Service Operations
* Own daily customer service operations across order entry, processing, invoicing, and customer communication.
* Act as the first escalation point for order issues, delivery exceptions and service failures.
* Ensure all orders meet commercial, financial, and regulatory requirements within defined SLAs.
* Communicate unsupplied lines, allocation outcomes, and delivery updates to customers and Sales.
* Oversee returns, sample orders, and manual orders with accuracy and speed.
Stakeholder & Partner Coordination
* Liaise closely with Sales teams to align priorities and solve service constraints.
* Coordinate with 3PL providers to maintain visibility on inventory, service performance, and delivery execution.
* Provide operational guidance and task prioritisation to Customer Service team members.
* Support New Zealand Customer Service operations when required.
* Act as operational backup to the Customer Service & Logistics Manager.
Order-to-Cash, Compliance & Controls
* Ensure accuracy of all SAP S/4HANA transactions across order processing, billing, and reporting.
* Monitor EDI messaging, maintain related data tables and troubleshoot issues.
* Ensure customs, excise, and under-bond reporting and compliance is accurate and timely.
* Support month and year-end close activities including cut-offs, reconciliations, and audit requests.
Inventory & Allocation
* Monitor stock positions and manage allocations processes.
* Collaborate with Supply Chain & Sales to balance demand, service levels, and inventory constraints.
* Provide clear visibility of risks and service impacts.
Reporting & Improvement
* Deliver customer service performance reporting with clear insights and recommendations.
* Produce ad-hoc operational and analytical reports.
* Drive continuous improvement initiatives across processes, systems, and ways of working.
* Support IT enhancements, including testing and refining new features.
Who You Are
* Experienced in Customer Service, Logistics, or Order-to-Cash roles within FMCG, beverages, or similar environments.
* Confident operating independently and making sound operational decisions.
* Strong stakeholder manager who communicates clearly and builds trust fast.
* Highly detail-oriented with a strong compliance mindset.
* Advanced user of SAP S/4HANA and comfortable with data (Excel essential).
* Resilient, proactive, and improvement-focused — you enjoy elevating standards and simplifying processes.
* Aligned to Campari values: together, passion, pragmatism and integrity.
Our Commitment to Diversity & Inclusion
At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual's race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law. Campari Group believes that fair compensation and equal opportunities are crucial for employees' well‐being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.
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