Employment Details
* Employment Type: Permanent Part Time
* Position Classification: Security Officer
* Remuneration: $31.86 per hour + 12% Super + Salary Packaging
* Hours Per Week: 12
* Location: Newcastle Community Health
* Requisition ID: REQ669335
Make a Real Impact Where It Matters Most!
An exciting opportunity is available for a professional and compassionate Security Officer to join the team at Newcastle Pharmacotherapy Service within Hunter New England Local Health District. This role is more than security – it's about supporting the safety, wellbeing, and care of vulnerable clients and the healthcare professionals who support them every day. Working within a multidisciplinary healthcare environment, you will play an important role in maintaining a safe and secure service while responding to incidents with professionalism, empathy, and confidence.
About The Role
As a Security Officer, you will provide responsive and professional security services across the Newcastle Pharmacotherapy Service and surrounding facilities. You will be responsible for ensuring the safety of staff, clients, visitors, and property while contributing to a positive and supportive healthcare environment.
Key Responsibilities
* Respond promptly to incidents, emergencies, and duress alarms using a calm, trauma‐informed approach
* Support staff in managing challenging situations through de‐escalation and conflict resolution strategies
* Conduct patrols, safety inspections, and security checks throughout the facility
* Monitor CCTV, alarms, and access control systems
* Maintain accurate incident reports and security documentation
* Deliver exceptional customer service to staff, clients, and visitors
* Undertake administrative duties relevant to the role
* Work collaboratively within a multidisciplinary healthcare team
What You'll Bring
You are a reliable and resilient security professional with excellent communication skills and a strong customer‐focused approach. You remain calm under pressure and are confident responding to aggressive, distressed, or vulnerable individuals with empathy, professionalism, and sound judgement.
Essential Criteria
* Current NSW Security Licence 1A
* Certificate II in Security Operations
* Senior First Aid Certificate
* Current Class C Driver Licence (NSW eligible)
* Ability to work across a 24/7 rotating roster
To Be Successful in This Role, You Will Demonstrate
* Proven experience working within the security industry, ideally in healthcare or other high‐pressure environments
* Strong customer service skills with the ability to perform duties with minimal supervision
* Proven ability to respond appropriately to challenging situations using de‐escalation and conflict resolution techniques
* Confidence working both independently and collaboratively within a multidisciplinary team
* A sound understanding of security policies, procedures, and safe work practices
* Experience operating surveillance, CCTV, alarms, and electronic monitoring systems
* Excellent communication skills and the ability to remain calm under pressure while supporting staff, patients, and visitors in a professional manner
Why Join HNE?
Joining Hunter New England Local Health District means becoming part of a supportive and collaborative multidisciplinary team committed to delivering high‐quality patient care within a dynamic perioperative environment.
We Offer
* A welcoming and team‐focused workplace culture
* Structured orientation and hands‐on training with experienced mentors
* Opportunities to learn and develop new skills in a fast‐paced surgical setting
* Ongoing professional development and career progression opportunities within NSW Health
* Salary packaging options to help increase your take‐home pay
* Access to Fitness Passport and Employee Assistance Program (EAP) services to support your health and wellbeing
If you are motivated, adaptable and looking to build a rewarding career within perioperative services, we would love to hear from you.
Additional Information
* An eligibility list will be created for future permanent part‐time and temporary part‐time vacancies.
* We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Diversity and Inclusion
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process, please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience.
Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.
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